[OPLINTECH] Yahoo mail issue

[Jim Lack]

I was wondering if anyone has come across the following problem with Yahoo mail.  In our Public computer center, we are running Windows 7 along with Internet Explorer 9.  We have had a number of patrons comment that when they are in their Yahoo mail, Yahoo mail will all of a sudden lock up on them.  The only way around this is to kill the IE session and have them get back into their email.  We have suggested trying a different browser to see if the same thing happens.  According to one patron, it happens in Firefox as well, so it doesn't appear to be a browser specific problem.  What is frustrating is when we try to troubleshoot this problem, we cannot duplicate the problem.  I have seen it happen on more than one occasion but when we sit down and try to duplicate the issue, we cannot get it to fail.  This is a random issue and does not happen all the time.  I don't recall us having any complaints when we were running Windows XP and older versions of web browsers on our previous computers.  We use mandatory profiles for our Public computer logins (Children's, Teens and Adults).  So far, this problem has only been reported in the Adult area so I do not know if it is just tied to the Adult profile.  Then again, I don't know how often Teens or Children are getting in and using Yahoo mail.  If anyone has any suggestions on how to troubleshoot this issue, can you send them our way?

Thanks in Advance,


Jim Lack
Network Manager
Rocky River Public Library
1600 Hampton Rd.
Rocky River, OH  44116
440-333-7610 x3765

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