[OPLINTECH] ADP paystub fails to appear

[Chad Neeper]

You might consider trying to temporarily giving the patron user
administrative privileges over the workstation. Then perform the same test
as a patron would. (ie. don't turn off PCReservation, CleanSlate, or
anything else. If the ADP payroll stub PDFs work when the patron user has
administrative privileges and nothing else has changed, then there may be
some sort of rights issues going on. If the user doesn't have the rights to
write a file to a preferred location, it could cause problems. I've run
into that before, but I wouldn't necessarily expect it with Adobe Reader.
Should be a quick/easy test to perform, though and would quickly rule a
number of things out no matter what your results are:
  If granting admin privileges to the user allows the pdf to display, then
you can rule out everything else and focus on Adobe Reader and NTFS (or
registry) rights. If it still doesn't work, then you've eliminated rights
as the issue.

Chad

______________________________
*Chad Neeper*
Senior Systems Engineer

*Level 9 Networks*
740-548-8070 (voice)
866-214-6607 (fax)

*Full LAN/WAN consulting services -- Specialized in libraries and schools*



On Mon, Dec 17, 2012 at 11:50 AM, Daniel Nixon <nixonrd at oplin.org> wrote:

> ADP payroll stub PDFs not appearing on our public patron workstations for
> patrons to print:
> Windows 7, current Adobe, PCReservation 4, CleanSlate 6.5. All up to date.
> Other sites with PDFs OK.
> Doesn't work with Chrome or Foxit, either.
> Fix so far is to login as Windows administrator, turn off PCReservation,
> turn off CleanSlate then able to generate and print payroll PDF stub. Not
> good.
> Anyone with same/similar issue?
>
> Thank you,
>
> Dan
>
> --
> Daniel Nixon
> Information Systems Manager
> Wilmington Public Library of Clinton County
> 268 N. South St., Wilmington, OH 45177
> www.wilmington.lib.oh.us
> 937.382.2417 x25
>
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