[OPLINTECH] Patron Assistance

[Becky Schultz]

Hello,

We have more and more patrons relying on us for help with their personal 
devices,  and I would like to know how far staff at other libraries go 
in helping patrons.  We have classes where they can bring devices in to 
learn how to use them, and we will do one on one sessions to help them 
learn to download eBooks or similar, but some people are beginning to 
expect a full repair shop   Where do you draw the line as far as 
software and/or even hardware assistance? We are planning to update our 
procedures, and post a notice that we cannot do extensive diagnostics or 
repairs for personal devices. Any suggestions would be appreciated!

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Thanks,
Becky