[OPLINTECH] Patron Assistance

[Paris Robertson]

I am always willing to help patrons connect to our wi-fi and get them
started with downloading e-books for the first few times.  The cutoff line
can be difficult to draw however.  I usually tell patrons I am willing to
help them with personal device diagnostics but preface that by saying that
if it becomes extensive they will need to contact a repair shop.  As much as
I'd like to help everyone get rid of malware and viruses on their computers
I just don't have the time to do so.

Paris Robertson
Technology Coordinator
Upper Sandusky Community Library
TEL 419-294-1345
FAX 419.294.4499
EMAIL robertpa at oplin.org
WEB http://www.upper-sandusky.lib.oh.us/ 


-----Original Message-----
From: oplintech-bounces at lists.oplin.org
[mailto:oplintech-bounces at lists.oplin.org] On Behalf Of Becky Schultz
Sent: Monday, August 05, 2013 10:25 AM
To: oplintech at lists.oplin.org
Subject: [OPLINTECH] Patron Assistance

Hello,

We have more and more patrons relying on us for help with their personal
devices,  and I would like to know how far staff at other libraries go in
helping patrons.  We have classes where they can bring devices in to learn
how to use them, and we will do one on one sessions to help them learn to
download eBooks or similar, but some people are beginning to 
expect a full repair shop   Where do you draw the line as far as 
software and/or even hardware assistance? We are planning to update our
procedures, and post a notice that we cannot do extensive diagnostics or
repairs for personal devices. Any suggestions would be appreciated!

-- 

Thanks,
Becky
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