[OPLINTECH] What's your worst "head meets desk" moment?

[Chad Neeper]

My own "favorite" head-meets-desk moment was a complete Fail on my part
many years ago to diagnose an audio problem on my own laptop. Sound had
suddenly stopped working, but I didn't have a strong need to use it and so
wasn't in a hurry to get it fixed. Some few weeks passed and the one-year
warranty expiration was approaching, Because I used the laptop as my
primary work computer, it was an extreme inconvenience to be without it for
the one-to-two weeks round-trip it would take to/from the manufacturer.
Even so, I figured I probably ought to go ahead and send the laptop back to
have it fixed under warranty.

Fortunately, it arrived after only about one week. A standard repair slip
was included with the laptop to inform the end user (me) what repairs had
been made. Hand-written on the slip was simply, "Turned up volume control."
Not using audio all that much on the laptop, I had forgotten that there was
a small volume control on the side of the laptop. I'm sure the
manufacturer's service tech had a good laugh at my expense. My boss at the
time certainly did.

There's probably a lesson in there somewhere.

Chad



______________________________
*Chad Neeper*
Senior Systems Engineer

*Level 9 Networks*
740-548-8070 (voice)
866-214-6607 (fax)

*Full LAN/WAN consulting services -- Specialized in libraries and schools*


On Thu, Jan 10, 2013 at 10:07 AM, Laura Solomon <laura at oplin.org> wrote:

> Hello,
>
> I'm putting together an updated version of a presentation I did several
> years ago, called "What Your Tech Wants You to Know."  It includes how to
> communicate technology problems to library techs and how to approach
> problems so that staff can do some basic troubleshooting of their own.
>
> I'd love to be able to share some real-life stories from you all (no
> identifying details, please) about things you've had to deal with:  you
> know, those moments when you drove out to a branch, only discover that the
> thing wasn't plugged in, or when someone called you about a broken
> "cupholder." :)  (Is that last one an urban myth, or has that ever really
> happened, I wonder?)  Things that were especially frustrating, and
> especially those that could have been avoided or solved easily by some
> action (or knowledge) on the part of the library staff.
>
> I won't share your name or your library with the attendees--just the
> story.  Feel free to share here on the list, or to email me directly at
> laura at oplin.org.  Thanks in advance for your help!
>
> Laura
>
> --
>
> *Laura Solomon, *MCIW, MLS
> *Library Services Manager*, Ohio Public Library Information Network
> (OPLIN)
> (614) 728-5252 (voice) | (614) 728-5256 (fax)
> laura at oplin.org |http://www.oplin.org/
>
>
> _______________________________________________
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>
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