[OPLINTECH] APC and Tripplite response for a warranty problem from the power hit Tuesday.

[Dan Will]

Hey Bob,  

    I have kind of given up on APC. They have gotten so big that one hand
has no idea what the other is doing. I have to believe that the APC folks
have to go by a script after they receive information as to a claim, whereas
the Tripplite folks can actually use their heads when answering.

 

Dan Will

Technology Supervisor
Meigs County District Public Library

740.992.5813

 

 

 

From: oplintech-bounces at lists.oplin.org
[mailto:oplintech-bounces at lists.oplin.org] On Behalf Of Bob Neeper
Sent: Thursday, November 21, 2013 9:43 AM
To: OPLINTECH
Subject: [OPLINTECH] APC and Tripplite response for a warranty problem from
the power hit Tuesday.

 

I sent pretty much the same request to both companies for warranty
replacements. (not the APC recall).
Great response time for both. Less than 24 hours.

This is part of the request to APC (extra D and all).

After power was finally restored, some breakers, controlling PC's, printers
etc., would not reset. 

I unplugged a surged protector and 1 breaker reset. 

Did the same for another surge protector and another breaker reset. And so
forth. 

Turns out 3 surge protectors took the hit, but seemed to save the PC's.
Thanks bunches !!! 

I used another good surge protector to test, and the equipment powered up. 


APC response:
Robert, can you please check whether the units that is under question is
works fine when it is directly connected to wall outlet. Also please confirm
whether is there any damage to connected equipment other than PC. 

Well no, they don't work fine.
That's why the breaker kept tripping when the surge protector was plugged in
the outlet.
As for damage. I sort of covered that too in the last sentence.

Sent the same message to TrippLite, except 5 units instead of 3.

TrippLite response:
Your replacement order number is 17309100. You should receive your warranty
replacement units within 7-10 business days.




-- 



R. W. (Bob) Neeper
Community Library <http://sunbury.cool-cat.org> 
44 Burrer Dr.  Map <http://maps.google.com/maps?q=40.243961,+-82.863007> 
Sunbury, Oh 43074
Tel:  (740)-965-3901
 
 <http://info.cool-cat.org> cool-cat.org
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