[OPLINTECH] Payphone issues

[Knapp, Mandy]

Hello all,

I hope this day finds you well. I was contacted by a library recently with an issue that I’ve sure others of you have faced: the payphone. This particular payphone was located in a branch that serves a lot of low income patrons, many of whom cannot afford their own phone. The library is trying to decide whether or not to keep the payphone and wants to explore their options. What technology is your library using to assist patrons needed/wanting to make short voice calls?

Do you A)Let patrons use the library business phone B) Keep the payphone c) Provide a free courtesy phone C) Update to a new solution such as Skype or Google D)Provide information about the Lifeline Free Phone program<http://www.lifelinesupport.org/ls/> E)Something I haven’t thought of?

What advice would you give this library?

Best,

[cid:image010.jpg at 01D1328D.60CE85E0]
Mandy Knapp
Library Consultant
274 E. 1st Avenue
Columbus, OH 43201
Tel: 614-466-1710
Toll Free:800-686-1532 (Ohio Only)
Fax: 614-466-3584
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