[OPLINTECH] OPLIN e-mail failure

Bob Neeper neeperro at gmail.com
Mon Mar 9 12:53:24 EDT 2015


Any conflict with the Records Retention Policy ?
It mentions State e-mail accounts.

https://library.ohio.gov/StateLibrarian/aboutus/policies/records

Bob
R. W. (Bob) Neeper (Retired Toledo Scale Engineer & Computer Guy)



On 3/9/2015 12:34 PM, Stephen Hedges wrote:
> It seems like lotsa folks have already set up gmail accounts, contacted their 
> domain host about email, etc., etc. So to avoid confusion, IF we get a 
> temporary, simple mail server set up, we'd probably ask folks to contact us 
> and request a temporary account.
>
> ---
> Stephen
>
> On Mon, Mar 9, 2015 at 12:22 PM, Chad Neeper <cneeper at level9networks.com 
> <mailto:cneeper at level9networks.com>> wrote:
>
>     Didn't think of that. Some accounts may have been hidden, though. I often
>     will mark my list membership as unpublished, so my own e-mail wouldn't
>     necessarily show up. You'd also have to weed out the non-oplin.org
>     <http://non-oplin.org> addresses, but that could be done.
>
>
>
>     ______________________________
>     *Chad Neeper*
>     Senior Systems Engineer
>
>     *Level 9 Networks*
>     740-548-8070 <tel:740-548-8070> (voice)
>     866-214-6607 <tel:866-214-6607> (fax)
>
>     /Full IT/Computer consulting services -- Specialized in libraries and schools/
>
>     On Mon, Mar 9, 2015 at 12:15 PM, Bob Neeper <neeperro at gmail.com
>     <mailto:neeperro at gmail.com>> wrote:
>
>         Glad I'm 'retired'.
>
>         Chad's too kind.  My suggestion.
>
>         You can get 500 + accounts quickly from the list servers when you log in .
>         Probably most active people watch some of the lists.
>
>
>
>         R. W. (Bob) Neeper
>         (Retired Toledo Scale Engineer & Computer Guy)
>
>         Volunteering at:
>         Community Library
>         44 Burrer Dr.
>         Sunbury, Oh 43074
>         Tel:(740)-965-3901  <tel:%28740%29-965-3901>
>
>
>
>
>         On 3/9/2015 11:46 AM, Chad Neeper wrote:
>>         Yeah we thought of that to. Figured you won't know the accounts. The
>>         only thing I could come up with was to post a message on the website
>>         asking for the directors to get a list of their currently active
>>         accounts and forward it to you. The 2600 might whittle down a little
>>         in the process. Not ideal, but something.
>>
>>         ______________________________
>>         *Chad Neeper*
>>         Senior Systems Engineer
>>
>>         *Level 9 Networks*
>>         740-548-8070 <tel:740-548-8070> (voice)
>>         866-214-6607 <tel:866-214-6607> (fax)
>>
>>         /Full IT/Computer consulting services -- Specialized in libraries and
>>         schools/
>>
>>         On Mon, Mar 9, 2015 at 11:43 AM, Karl Jendretzky
>>         <karljendretzky at gmail.com <mailto:karljendretzky at gmail.com>> wrote:
>>
>>             Yeah I'm with you on all those points, and haven't ruled out the idea
>>             of a failover mail server. Tricky part is that I know which
>>             domains we
>>             need from the Barracuda but I don't know the 2600 user accounts.
>>
>>             It's not ruled out.
>>
>>             Karl Jendretzky
>>             IT Manager - Ohio Public Library Information Network
>>             (614) 728-1515 <tel:%28614%29%20728-1515>
>>             karl at oplin.org <mailto:karl at oplin.org>
>>
>>
>>             On Mon, Mar 9, 2015 at 11:30 AM, Chad Neeper
>>             <cneeper at level9networks.com <mailto:cneeper at level9networks.com>>
>>             wrote:
>>             > Whaaaat?  You mean you can't turn water into wine? You don't
>>             have unlimited
>>             > resources? You can't turn base metals into gold? My world has
>>             just been
>>             > shattered.
>>             >
>>             > I think probably we all totally understand where you're coming
>>             from.
>>             > Personally, I greatly appreciate all of the hard work you AND
>>             the rest of
>>             > the team have done over the years. You all deserve an extra
>>             vacation and pay
>>             > raise. Or at least a nap.
>>             >
>>             > From a library point of view, I'm hoping that you set up
>>             another mail
>>             > server. Big picture, I'd strongly suspect the amount of time
>>             and money saved
>>             > is worth it vs. each individual library having to deal with it.
>>             It stinks
>>             > for OPLIN Support, but it's hugely useful, especially for
>>             smaller libraries.
>>             >
>>             > You'll hate this idea too (don't shoot the messenger), but
>>             someone suggested
>>             > to me just now that perhaps you could set up another mail
>>             server in the
>>             > short term and re-create the accounts with the understanding
>>             that all mail
>>             > is gone and this may only be a temporary interim solution. It
>>             would be a
>>             > huge pia for Support to recreate accounts, but it would go a
>>             long way
>>             > towards keeping business running at individual libraries. You
>>             could still
>>             > decide not to continue the service going forward, but it would
>>             help reduce
>>             > the emergency thrust upon the libraries and allow them to more
>>             gracefully
>>             > switch to another system.
>>             >
>>             > Chad
>>             > ______________________________
>>             > Chad Neeper
>>             > Senior Systems Engineer
>>             >
>>             > Level 9 Networks
>>             > 740-548-8070 <tel:740-548-8070> (voice)
>>             > 866-214-6607 <tel:866-214-6607> (fax)
>>             >
>>             > Full IT/Computer consulting services -- Specialized in
>>             libraries and schools
>>             >
>>             > On Mon, Mar 9, 2015 at 10:41 AM, Karl Jendretzky
>>             <karljendretzky at gmail.com <mailto:karljendretzky at gmail.com>>
>>             > wrote:
>>             >>
>>             >> Well, frankly trying to host mail with limited staff is what
>>             got us in
>>             >> this spot in the first place. OPLIN is 5 people, and I'm the only
>>             >> sysadmin we have. I've been mostly awake since 2:45am on
>>             Friday, and
>>             >> though I may be overruled at some point I hope that we don't offer
>>             >> mail any more. Even when working properly it strains the staff an
>>             >> unnecessary amount.
>>             >>
>>             >> Currently I'm in talks with the mail group with the State of Ohio.
>>             >> They work with Microsoft to provide email to state agencies.
>>             I'd like
>>             >> to have a info sheet we can give to libraries outlining how
>>             they can
>>             >> move onto the state's mail system, but initial response from
>>             the state
>>             >> indicates their team might not be able to handle the load.
>>             I've got a
>>             >> conference call tomorrow morning with the state mail team, and
>>             should
>>             >> know more after.
>>             >>
>>             >> -Karl
>>             >>
>>             >> On Mon, Mar 9, 2015 at 10:30 AM, Chad Neeper
>>             <cneeper at level9networks.com <mailto:cneeper at level9networks.com>>
>>             >> wrote:
>>             >> > Ouch.  Thanks for the info.
>>             >> >
>>             >> > That's a sinking feeling when you're in the middle of it and
>>             watching
>>             >> > the
>>             >> > server not do what it's supposed to. I don't wish that
>>             feeling on
>>             >> > anyone!
>>             >> >
>>             >> > This is probably early and you may not be ready to announce,
>>             but any
>>             >> > thoughts to set up another mail server and web front-end
>>             available to
>>             >> > all
>>             >> > libraries, or are you getting out of that game entirely?
>>             Knowing that
>>             >> > will
>>             >> > help to decide what to do.
>>             >> >
>>             >> > Thanks,
>>             >> > Chad
>>             >> >
>>             >> > ______________________________
>>             >> > Chad Neeper
>>             >> > Senior Systems Engineer
>>             >> >
>>             >> > Level 9 Networks
>>             >> > 740-548-8070 <tel:740-548-8070> (voice)
>>             >> > 866-214-6607 <tel:866-214-6607> (fax)
>>             >> >
>>             >> > Full IT/Computer consulting services -- Specialized in
>>             libraries and
>>             >> > schools
>>             >> >
>>             >> > On Mon, Mar 9, 2015 at 10:09 AM, Karl Jendretzky
>>             >> > <karljendretzky at gmail.com <mailto:karljendretzky at gmail.com>>
>>             >> > wrote:
>>             >> >>
>>             >> >> Everything besides the Zimbra server is running properly.
>>             >> >>
>>             >> >> The Zimbra server was running Ubuntu 10, which is reaching
>>             end of life
>>             >> >> and
>>             >> >> needed updated. The server was pushed to Ubuntu 14, and a
>>             patch was run
>>             >> >> on
>>             >> >> Zimbra to bring it up to date, but after the patching
>>             finished the 80GB
>>             >> >> LDAP
>>             >> >> database was corrupted. Attempts to fix the corrupted
>>             database failed.
>>             >> >> Backups were restored, and a small patch was attempted to
>>             bring it up
>>             >> >> to
>>             >> >> U14, but once again there were LDAP issues. A new Ubuntu 10
>>             mail server
>>             >> >> was
>>             >> >> built, and the exact version of Zimbra for the backups was
>>             installed,
>>             >> >> and
>>             >> >> the backup data was put in place, but failed. Each step was
>>             slightly
>>             >> >> different errors.
>>             >> >>
>>             >> >> My thought is that the Zimbra server went through many
>>             updates through
>>             >> >> it's life, and at some point some of the data went out of
>>             spec just
>>             >> >> enough
>>             >> >> that it could only ever run on the exact U10 environment
>>             that it had.
>>             >> >> That
>>             >> >> U10 environment no longer exists.
>>             >> >>
>>             >> >> Zimbra is a nasty beast. It uses many packages, but none
>>             are the
>>             >> >> repository default packages. All are bundled with Zimbra,
>>             and all work
>>             >> >> just
>>             >> >> the way Zimbra wants them to, meaning that support
>>             resources are
>>             >> >> sparse.
>>             >> >>
>>             >> >> The only thing that the Zimbra server was doing was
>>             personal email
>>             >> >> accounts.
>>             >> >>
>>             >> >> -Karl Jendretzky
>>             >> >>
>>             >> >> _______________________________________________
>>             >> >> OPLINTECH mailing list
>>             >> >> OPLINTECH at lists.oplin.org <mailto:OPLINTECH at lists.oplin.org>
>>             >> >> http://lists.oplin.org/mailman/listinfo/oplintech
>>             >> >>
>>             >> >>
>>             >> >
>>             >> >
>>             >> > _______________________________________________
>>             >> > OPLINTECH mailing list
>>             >> > OPLINTECH at lists.oplin.org <mailto:OPLINTECH at lists.oplin.org>
>>             >> > http://lists.oplin.org/mailman/listinfo/oplintech
>>             >> >
>>             >> >
>>             >>
>>             >>
>>             >>
>>             >> --
>>             >> -Karl
>>             >> _______________________________________________
>>             >> OPLINTECH mailing list
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>>             >>
>>             >
>>             >
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