[OPLINTECH] OPLIN e-mail failure

Mon Mar 9 14:56:09 EDT 2015

Thanks, that should help. Do you want the libraries to send the list to you
or is there a generic account you'd prefer?

...What's special about Saturday April 4?

______________________________
*Chad Neeper*
Senior Systems Engineer

*Level 9 Networks*
740-548-8070 (voice)
866-214-6607 (fax)

*Full IT/Computer consulting services -- Specialized in libraries and
schools*

On Mon, Mar 9, 2015 at 2:35 PM, Karl Jendretzky <karljendretzky at gmail.com>
wrote:

> Here's a bit of a help.
>
> I've built a forwarder server that handles all the domains that was on
> the zimbra server. If a library supplies us with a text file of old
> address and new addresses, we'll forward the mail through. So at the
> very least libraries can do what we're doing and forward to things
> like personal GMail accounts.
>
> So as an example the current file reads..
>
> jendreka at oplin.org karljendretzky at gmail.com
> karl at oplin.org karljendretzky at gmail.com
> director at oplin.org st.hedges at gmail.com
> hedgesst at oplin.org st.hedges at gmail.com
> editor at oplin.org oplinsupport at gmail.com
>
> This is a server we plan on running until Friday April 3rd to give
> libraries time to notify vendors of the change of address.
>
>
> Karl Jendretzky
> IT Manager - Ohio Public Library Information Network
> (614) 728-1515
> karl at oplin.org
>
>
> On Mon, Mar 9, 2015 at 1:42 PM, Chad Neeper <cneeper at level9networks.com>
> wrote:
> > Thanks! That's actually some of the information I've been looking for. It
> > answers the question of whether or not OPLIN will be providing a mail
> server
> > for libraries going forward. It's been very convenient having OPLIN
> Support
> > handling e-mail, but if that was going away eventually anyway, then
> you're
> > right:  we can start looking to alternatives, using a meaningful domain
> > name.
> >
> > Some libraries are setting up a few gmail accounts, but the accounts are
> > often tied to individuals, sometimes incorporating the individual's name
> and
> > the library's initials or whatever. That's all well and good for now,
> but it
> > could cause a problem down the road if one of those individuals gets
> sacked
> > and decides to use the account for malicious intent. The organization
> has no
> > ability to terminate or lock the account! I'm sure they're not thinking
> > along those lines right now, though.
> >
> > I'm still hoping you'll set up a temp server in the short term just to
> > receive the mail that they'll otherwise miss. That would go a ways
> towards
> > giving them more time to plan and ease their transition. But this gives
> us
> > some guidance.
> >
> > I try not to stress too much about problems. Go ahead and go home. Relax.
> > Get some shut-eye.
> > The problems will still be there tomorrow. ;-)
> >
> > Chad
> >
> > ______________________________
> > Chad Neeper
> > Senior Systems Engineer
> >
> > Level 9 Networks
> > 740-548-8070 (voice)
> > 866-214-6607 (fax)
> >
> > Full IT/Computer consulting services -- Specialized in libraries and
> schools
> >
> > On Mon, Mar 9, 2015 at 12:56 PM, Stephen Hedges <st.hedges at gmail.com>
> wrote:
> >>
> >> Well, there's no doubt that any simple mail server would be temporary.
> >> We're in the process of moving OPLIN office accounts to the State of
> Ohio's
> >> email service and will eventually need the "oplin.org" name.
> >>
> >> This actually might be a good time for libraries to think about
> grabbing a
> >> domain name that means a little more to their patrons, rather than
> "oplin."
> >> (Sorry, just trying to find ~some~ kinda silver lining today.)
> >>
> >> ---
> >> Stephen
> >>
> >> On Mon, Mar 9, 2015 at 12:50 PM, Chad Neeper <
> cneeper at level9networks.com>
> >> wrote:
> >>>
> >>> A lot of my own small libraries seem to already have a generic
> >>> non-oplin.org account that they've been using in the meantime. I've
> just
> >>> been suggesting they continue to do that for now, but not necessarily
> start
> >>> going around to the myriad of organizations they do business with and
> start
> >>> en masse switching the e-mail accounts yet until we get some official
> >>> guidance from OPLIN on what you folks plan to do going forward. If you
> do
> >>> decide to set up another mail server, even temporarily, that might
> impact
> >>> their knee-jerk responses.
> >>>
> >>> Chad
> >>>
> >>>
> >>> ______________________________
> >>> Chad Neeper
> >>> Senior Systems Engineer
> >>>
> >>> Level 9 Networks
> >>> 740-548-8070 (voice)
> >>> 866-214-6607 (fax)
> >>>
> >>> Full IT/Computer consulting services -- Specialized in libraries and
> >>> schools
> >>>
> >>> On Mon, Mar 9, 2015 at 12:34 PM, Stephen Hedges <st.hedges at gmail.com>
> >>> wrote:
> >>>>
> >>>> It seems like lotsa folks have already set up gmail accounts,
> contacted
> >>>> their domain host about email, etc., etc. So to avoid confusion, IF
> we get a
> >>>> temporary, simple mail server set up, we'd probably ask folks to
> contact us
> >>>> and request a temporary account.
> >>>>
> >>>> ---
> >>>> Stephen
> >>>>
> >>>> On Mon, Mar 9, 2015 at 12:22 PM, Chad Neeper
> >>>> <cneeper at level9networks.com> wrote:
> >>>>>
> >>>>> Didn't think of that. Some accounts may have been hidden, though. I
> >>>>> often will mark my list membership as unpublished, so my own e-mail
> wouldn't
> >>>>> necessarily show up. You'd also have to weed out the non-oplin.org
> >>>>> addresses, but that could be done.
> >>>>>
> >>>>>
> >>>>>
> >>>>> ______________________________
> >>>>> Chad Neeper
> >>>>> Senior Systems Engineer
> >>>>>
> >>>>> Level 9 Networks
> >>>>> 740-548-8070 (voice)
> >>>>> 866-214-6607 (fax)
> >>>>>
> >>>>> Full IT/Computer consulting services -- Specialized in libraries and
> >>>>> schools
> >>>>>
> >>>>> On Mon, Mar 9, 2015 at 12:15 PM, Bob Neeper <neeperro at gmail.com>
> wrote:
> >>>>>>
> >>>>>> Glad I'm 'retired'.
> >>>>>>
> >>>>>> Chad's too kind.  My suggestion.
> >>>>>>
> >>>>>> You can get 500 + accounts quickly from the list servers when you
> log
> >>>>>> in .
> >>>>>> Probably most active people watch some of the lists.
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>> R. W. (Bob) Neeper
> >>>>>> (Retired Toledo Scale Engineer & Computer Guy)
> >>>>>>
> >>>>>> Volunteering at:
> >>>>>> Community Library
> >>>>>> 44 Burrer Dr.
> >>>>>> Sunbury, Oh 43074
> >>>>>> Tel:  (740)-965-3901
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>> On 3/9/2015 11:46 AM, Chad Neeper wrote:
> >>>>>>
> >>>>>> Yeah we thought of that to. Figured you won't know the accounts. The
> >>>>>> only thing I could come up with was to post a message on the
> website asking
> >>>>>> for the directors to get a list of their currently active accounts
> and
> >>>>>> forward it to you. The 2600 might whittle down a little in the
> process. Not
> >>>>>> ideal, but something.
> >>>>>>
> >>>>>> ______________________________
> >>>>>> Chad Neeper
> >>>>>> Senior Systems Engineer
> >>>>>>
> >>>>>> Level 9 Networks
> >>>>>> 740-548-8070 (voice)
> >>>>>> 866-214-6607 (fax)
> >>>>>>
> >>>>>> Full IT/Computer consulting services -- Specialized in libraries and
> >>>>>> schools
> >>>>>>
> >>>>>> On Mon, Mar 9, 2015 at 11:43 AM, Karl Jendretzky
> >>>>>> <karljendretzky at gmail.com> wrote:
> >>>>>>>
> >>>>>>> Yeah I'm with you on all those points, and haven't ruled out the
> idea
> >>>>>>> of a failover mail server. Tricky part is that I know which domains
> >>>>>>> we
> >>>>>>> need from the Barracuda but I don't know the 2600 user accounts.
> >>>>>>>
> >>>>>>> It's not ruled out.
> >>>>>>>
> >>>>>>> Karl Jendretzky
> >>>>>>> IT Manager - Ohio Public Library Information Network
> >>>>>>> (614) 728-1515
> >>>>>>> karl at oplin.org
> >>>>>>>
> >>>>>>>
> >>>>>>> On Mon, Mar 9, 2015 at 11:30 AM, Chad Neeper
> >>>>>>> <cneeper at level9networks.com> wrote:
> >>>>>>> > Whaaaat?  You mean you can't turn water into wine? You don't have
> >>>>>>> > unlimited
> >>>>>>> > resources? You can't turn base metals into gold? My world has
> just
> >>>>>>> > been
> >>>>>>> > shattered.
> >>>>>>> >
> >>>>>>> > I think probably we all totally understand where you're coming
> >>>>>>> > from.
> >>>>>>> > Personally, I greatly appreciate all of the hard work you AND the
> >>>>>>> > rest of
> >>>>>>> > the team have done over the years. You all deserve an extra
> >>>>>>> > vacation and pay
> >>>>>>> > raise. Or at least a nap.
> >>>>>>> >
> >>>>>>> > From a library point of view, I'm hoping that you set up another
> >>>>>>> > mail
> >>>>>>> > server. Big picture, I'd strongly suspect the amount of time and
> >>>>>>> > money saved
> >>>>>>> > is worth it vs. each individual library having to deal with it.
> It
> >>>>>>> > stinks
> >>>>>>> > for OPLIN Support, but it's hugely useful, especially for smaller
> >>>>>>> > libraries.
> >>>>>>> >
> >>>>>>> > You'll hate this idea too (don't shoot the messenger), but
> someone
> >>>>>>> > suggested
> >>>>>>> > to me just now that perhaps you could set up another mail server
> in
> >>>>>>> > the
> >>>>>>> > short term and re-create the accounts with the understanding that
> >>>>>>> > all mail
> >>>>>>> > is gone and this may only be a temporary interim solution. It
> would
> >>>>>>> > be a
> >>>>>>> > huge pia for Support to recreate accounts, but it would go a long
> >>>>>>> > way
> >>>>>>> > towards keeping business running at individual libraries. You
> could
> >>>>>>> > still
> >>>>>>> > decide not to continue the service going forward, but it would
> help
> >>>>>>> > reduce
> >>>>>>> > the emergency thrust upon the libraries and allow them to more
> >>>>>>> > gracefully
> >>>>>>> > switch to another system.
> >>>>>>> >
> >>>>>>> > Chad
> >>>>>>> > ______________________________
> >>>>>>> > Chad Neeper
> >>>>>>> > Senior Systems Engineer
> >>>>>>> >
> >>>>>>> > Level 9 Networks
> >>>>>>> > 740-548-8070 (voice)
> >>>>>>> > 866-214-6607 (fax)
> >>>>>>> >
> >>>>>>> > Full IT/Computer consulting services -- Specialized in libraries
> >>>>>>> > and schools
> >>>>>>> >
> >>>>>>> > On Mon, Mar 9, 2015 at 10:41 AM, Karl Jendretzky
> >>>>>>> > <karljendretzky at gmail.com>
> >>>>>>> > wrote:
> >>>>>>> >>
> >>>>>>> >> Well, frankly trying to host mail with limited staff is what got
> >>>>>>> >> us in
> >>>>>>> >> this spot in the first place. OPLIN is 5 people, and I'm the
> only
> >>>>>>> >> sysadmin we have. I've been mostly awake since 2:45am on Friday,
> >>>>>>> >> and
> >>>>>>> >> though I may be overruled at some point I hope that we don't
> offer
> >>>>>>> >> mail any more. Even when working properly it strains the staff
> an
> >>>>>>> >> unnecessary amount.
> >>>>>>> >>
> >>>>>>> >> Currently I'm in talks with the mail group with the State of
> Ohio.
> >>>>>>> >> They work with Microsoft to provide email to state agencies. I'd
> >>>>>>> >> like
> >>>>>>> >> to have a info sheet we can give to libraries outlining how they
> >>>>>>> >> can
> >>>>>>> >> move onto the state's mail system, but initial response from the
> >>>>>>> >> state
> >>>>>>> >> indicates their team might not be able to handle the load. I've
> >>>>>>> >> got a
> >>>>>>> >> conference call tomorrow morning with the state mail team, and
> >>>>>>> >> should
> >>>>>>> >> know more after.
> >>>>>>> >>
> >>>>>>> >> -Karl
> >>>>>>> >>
> >>>>>>> >> On Mon, Mar 9, 2015 at 10:30 AM, Chad Neeper
> >>>>>>> >> <cneeper at level9networks.com>
> >>>>>>> >> wrote:
> >>>>>>> >> > Ouch.  Thanks for the info.
> >>>>>>> >> >
> >>>>>>> >> > That's a sinking feeling when you're in the middle of it and
> >>>>>>> >> > watching
> >>>>>>> >> > the
> >>>>>>> >> > server not do what it's supposed to. I don't wish that feeling
> >>>>>>> >> > on
> >>>>>>> >> > anyone!
> >>>>>>> >> >
> >>>>>>> >> > This is probably early and you may not be ready to announce,
> but
> >>>>>>> >> > any
> >>>>>>> >> > thoughts to set up another mail server and web front-end
> >>>>>>> >> > available to
> >>>>>>> >> > all
> >>>>>>> >> > libraries, or are you getting out of that game entirely?
> Knowing
> >>>>>>> >> > that
> >>>>>>> >> > will
> >>>>>>> >> > help to decide what to do.
> >>>>>>> >> >
> >>>>>>> >> > Thanks,
> >>>>>>> >> > Chad
> >>>>>>> >> >
> >>>>>>> >> > ______________________________
> >>>>>>> >> > Chad Neeper
> >>>>>>> >> > Senior Systems Engineer
> >>>>>>> >> >
> >>>>>>> >> > Level 9 Networks
> >>>>>>> >> > 740-548-8070 (voice)
> >>>>>>> >> > 866-214-6607 (fax)
> >>>>>>> >> >
> >>>>>>> >> > Full IT/Computer consulting services -- Specialized in
> libraries
> >>>>>>> >> > and
> >>>>>>> >> > schools
> >>>>>>> >> >
> >>>>>>> >> > On Mon, Mar 9, 2015 at 10:09 AM, Karl Jendretzky
> >>>>>>> >> > <karljendretzky at gmail.com>
> >>>>>>> >> > wrote:
> >>>>>>> >> >>
> >>>>>>> >> >> Everything besides the Zimbra server is running properly.
> >>>>>>> >> >>
> >>>>>>> >> >> The Zimbra server was running Ubuntu 10, which is reaching
> end
> >>>>>>> >> >> of life
> >>>>>>> >> >> and
> >>>>>>> >> >> needed updated. The server was pushed to Ubuntu 14, and a
> patch
> >>>>>>> >> >> was run
> >>>>>>> >> >> on
> >>>>>>> >> >> Zimbra to bring it up to date, but after the patching
> finished
> >>>>>>> >> >> the 80GB
> >>>>>>> >> >> LDAP
> >>>>>>> >> >> database was corrupted. Attempts to fix the corrupted
> database
> >>>>>>> >> >> failed.
> >>>>>>> >> >> Backups were restored, and a small patch was attempted to
> bring
> >>>>>>> >> >> it up
> >>>>>>> >> >> to
> >>>>>>> >> >> U14, but once again there were LDAP issues. A new Ubuntu 10
> >>>>>>> >> >> mail server
> >>>>>>> >> >> was
> >>>>>>> >> >> built, and the exact version of Zimbra for the backups was
> >>>>>>> >> >> installed,
> >>>>>>> >> >> and
> >>>>>>> >> >> the backup data was put in place, but failed. Each step was
> >>>>>>> >> >> slightly
> >>>>>>> >> >> different errors.
> >>>>>>> >> >>
> >>>>>>> >> >> My thought is that the Zimbra server went through many
> updates
> >>>>>>> >> >> through
> >>>>>>> >> >> it's life, and at some point some of the data went out of
> spec
> >>>>>>> >> >> just
> >>>>>>> >> >> enough
> >>>>>>> >> >> that it could only ever run on the exact U10 environment that
> >>>>>>> >> >> it had.
> >>>>>>> >> >> That
> >>>>>>> >> >> U10 environment no longer exists.
> >>>>>>> >> >>
> >>>>>>> >> >> Zimbra is a nasty beast. It uses many packages, but none are
> >>>>>>> >> >> the
> >>>>>>> >> >> repository default packages. All are bundled with Zimbra, and
> >>>>>>> >> >> all work
> >>>>>>> >> >> just
> >>>>>>> >> >> the way Zimbra wants them to, meaning that support resources
> >>>>>>> >> >> are
> >>>>>>> >> >> sparse.
> >>>>>>> >> >>
> >>>>>>> >> >> The only thing that the Zimbra server was doing was personal
> >>>>>>> >> >> email
> >>>>>>> >> >> accounts.
> >>>>>>> >> >>
> >>>>>>> >> >> -Karl Jendretzky
> >>>>>>> >> >>
> >>>>>>> >> >> _______________________________________________
> >>>>>>> >> >> OPLINTECH mailing list
> >>>>>>> >> >> OPLINTECH at lists.oplin.org
> >>>>>>> >> >> http://lists.oplin.org/mailman/listinfo/oplintech
> >>>>>>> >> >>
> >>>>>>> >> >>
> >>>>>>> >> >
> >>>>>>> >> >
> >>>>>>> >> > _______________________________________________
> >>>>>>> >> > OPLINTECH mailing list
> >>>>>>> >> > OPLINTECH at lists.oplin.org
> >>>>>>> >> > http://lists.oplin.org/mailman/listinfo/oplintech
> >>>>>>> >> >
> >>>>>>> >> >
> >>>>>>> >>
> >>>>>>> >>
> >>>>>>> >>
> >>>>>>> >> --
> >>>>>>> >> -Karl
> >>>>>>> >> _______________________________________________
> >>>>>>> >> OPLINTECH mailing list
> >>>>>>> >> OPLINTECH at lists.oplin.org
> >>>>>>> >> http://lists.oplin.org/mailman/listinfo/oplintech
> >>>>>>> >>
> >>>>>>> >
> >>>>>>> >
> >>>>>>> > _______________________________________________
> >>>>>>> > OPLINTECH mailing list
> >>>>>>> > OPLINTECH at lists.oplin.org
> >>>>>>> > http://lists.oplin.org/mailman/listinfo/oplintech
> >>>>>>> >
> >>>>>>> >
> >>>>>>> _______________________________________________
> >>>>>>> OPLINTECH mailing list
> >>>>>>> OPLINTECH at lists.oplin.org
> >>>>>>> http://lists.oplin.org/mailman/listinfo/oplintech
> >>>>>>>
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>> _______________________________________________
> >>>>>> OPLINTECH mailing list
> >>>>>> OPLINTECH at lists.oplin.org
> >>>>>> http://lists.oplin.org/mailman/listinfo/oplintech
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>> _______________________________________________
> >>>>>> OPLINTECH mailing list
> >>>>>> OPLINTECH at lists.oplin.org
> >>>>>> http://lists.oplin.org/mailman/listinfo/oplintech
> >>>>>>
> >>>>>>
> >>>>>
> >>>>>
> >>>>> _______________________________________________
> >>>>> OPLINTECH mailing list
> >>>>> OPLINTECH at lists.oplin.org
> >>>>> http://lists.oplin.org/mailman/listinfo/oplintech
> >>>>>
> >>>>>
> >>>>
> >>>
> >>>
> >>> _______________________________________________
> >>> OPLINTECH mailing list
> >>> OPLINTECH at lists.oplin.org
> >>> http://lists.oplin.org/mailman/listinfo/oplintech
> >>>
> >>>
> >>
> >
> >
> > _______________________________________________
> > OPLINTECH mailing list
> > OPLINTECH at lists.oplin.org
> > http://lists.oplin.org/mailman/listinfo/oplintech
> >
> >
> _______________________________________________
> OPLINTECH mailing list
> OPLINTECH at lists.oplin.org
> http://lists.oplin.org/mailman/listinfo/oplintech
>
>
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