[OPLINTECH] Helpdesk and asset management software

[CJ Stephens]

We use Spiceworks for our helpdesk ticketing system and tend to like it quite well. We have it setup so that the end-user only has to send an email to an address that we established and it automatically generates the ticket in Spiceworks, this lowers the learning curve and makes it more user friendly.

Thanks,

CJ Stephens
Information Technology Manager
Chillicothe & Ross County Public Library
(740)702-4116 | cstephens at crcpl.org<mailto:cstephens at crcpl.org>
[crcpl-310x90]<http://www.crcpl.org/>



From: OPLINTECH <oplintech-bounces at lists.oplin.org> On Behalf Of Chad Neeper via OPLINTECH
Sent: Wednesday, May 1, 2019 11:18 AM
To: oplintech at lists.oplin.org
Subject: Re: [OPLINTECH] Helpdesk and asset management software

Have you looked into Spiceworks?  I briefly eval'ed it a year or so ago, but don't use it myself. As I recall, it is highly extensible and probably incorporates modules and features that might do what you need it to do. I bumped elbows with a small It company a few months ago that seems to have built their business model around Spiceworks...or at least leverages it pretty heavily for their remote IT support: everything from anti-virus to workstation/server inventory. Not certain about ticketing, but I'd be very surprised to learn it DIDN'T have a ticketing feature/module.

Might be worth looking into.

HTH,
Chad


______________________________
Chad Neeper
Senior Systems Engineer

Level 9 Networks
740-548-8070 (voice)
866-214-6607 (fax)

Full IT/Computer consulting services -- Specialized in libraries and schools


On Tue, Apr 30, 2019 at 2:12 PM Joshua Ashworth via OPLINTECH <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>> wrote:
Can anyone recommend IT helpdesk ticketing software? I’m also interested in technology asset management software, either integrated with ticketing or standalone.

Thanks,
Josh


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JOSHUA ASHWORTH
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