[OPLINTECH] Problem with Star receipt printers

[Nick Kelley]

Hi Phil,

I too am having this problem. I removed the update that was causing the
problem and paused Windows updates for the time being. It's only a
temporary fix until Star can release a more permanent fix.

It appears that yesterday Star released a new driver that is supposed to
correct the issue. I haven't tried it yet but will do soon.

https://www.starmicronics.com/pages/starsupport

Nick

On Tue, Jul 13, 2021 at 10:38 AM Phil Shirley via OPLINTECH <
oplintech at lists.oplin.org> wrote:

> Hi,
>
> We're having a problem with our receipt printers that we just can't figure
> out. Could anyone give me any ideas?
>
> They're Star TSP 143, connected to the computer by USB (Windows 10). Ever
> since the July Windows updates came out, they stop working occasionally.
> Rebooting the computer often (but not always) seems to cause this.
> Restarting the spooling service makes the printer work again (sometimes I
> also print a test page, which often seems to be a necessary step). I have
> uninstalled them and re-installed, and gotten the latest driver.
>
> This affects all of our USB-connected Star receipt printers. We have two
> Star printers connected by network that don't seem to be affected.
>
> Thanks for any help you can give me on this.
>
> Phil
>
> *Phil Shirley*
>
> *IT Manager*
> *Cuyahoga Falls Library*
> *p.* 330.928.2117 x109 *e.* pshirley at cuyahogafallslibrary.org
> *w. *cuyahogafallslibrary.org <http://www.cuyahogafallslibrary.org/> *a. *2015
> Third Street, Cuyahoga Falls, OH 44221
>
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-- 
Nick W. Kelley: MLIS
Technology Services Manager
Avon Lake Public Library
440-933-6418
nkelley at avonlake.lib.oh.us
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