[OPLINTECH] Resolved: OPLIN SMS Gateway Messages On Hold

[Karl Jendretzky]

Good morning,

We received confirmation that the SMS blockage on Monday was indeed caused
by an upstream carrier's spam filter.

We're processing paperwork with the carrier to elevate the status of the
OPLIN gateway's sending number. This will allow higher message volume in
general, and faster resolution in the cases of false positives.
Additionally, new alerting has been built into the OPLIN service to
identify events like this as quickly as possible going forward.

Thank you for your patience, and as always questions are welcome.

Karl Jendretzky
Technology Projects Manager
Ohio Public Library Information Network
(614) 728-1515
karl at oplin.ohio.gov


On Tue, Feb 1, 2022 at 10:00 AM Karl Jendretzky <karl at oplin.ohio.gov> wrote:

> Good morning all,
>
> SMS are flowing in real time again today. All blocked messages from
> yesterday were requeued, and we've processed the entire backlog.
>
> No final word yet from the SMS carriers (Pacific time zone), but we'll be
> following up with them today and continuing to monitor.
>
> Sorry for the delay.
>
> Karl Jendretzky
> Technology Projects Manager
> Ohio Public Library Information Network
> (614) 728-1515
> karl at oplin.ohio.gov
>
>
> On Mon, Jan 31, 2022 at 3:34 PM Karl Jendretzky <karl at oplin.ohio.gov>
> wrote:
>
>> Good afternoon,
>>
>> Earlier today we detected an issue with SMS deliverability due to an
>> upstream provider labeling all messages as spam. SMS are currently being
>> held while our provider corrects the issue, and once cleared all blocked
>> messages will be resent automatically.
>>
>> We will follow up with updates as they become available.
>>
>> Karl Jendretzky
>> Technology Projects Manager
>> Ohio Public Library Information Network
>> (614) 728-1515
>> karl at oplin.ohio.gov
>>
>
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