[OPLINTECH] Hosted Polaris question

[Jan Berger]

Hello all and please excuse me for cross-posting,

Is your library a Polaris, hosted-ILS library? Does staff use LEAP or the RDP server/client interface? We are a hosted Polaris library. Our clients lose connection, daily, and circulation staff is frustrated.

If you are using the RDP connection, does staff report connection interruptions with the need to log back on to continue using Polaris?

If your library transitioned to LEAP, does staff experience service or connection interruptions? What functionality is missing from LEAP that staff would like to see restored?

I think we would eliminate the service interruptions using LEAP, but there is great resistance to learning a new system. If your library has the same setup and any experience moving to LEAP, I would appreciate feedback.

Thank you,

Jan M. Berger, MLIS (she, her), IT Coordinator
Lebanon Public Library, 101 South Broadway St, Lebanon, OH 45036

lebanonlibrary.org<http://lebanonlibrary.org/>   |   513.932.2665 ext. 102

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