[OPLINTECH] Faxing Options

[Ben Bolbach]

Hi Joe,

We have configured all of our EZ Scan Stations through TBS to use digital faxing, and we have experienced little to no issues with faxing on these systems.
I can’t speak to the specific issues Larry or other libraries may have experienced, but this service is used by our customers on a daily basis and has been reliable for us.
If you have EZ Scan Stations at your library, it may be worth testing the digital faxing capability on one station to see how it performs in your environment.


Ben


Ben Bolbach
Information Technology Director
Toledo Lucas County Public Library
Winner of the National Medal for Museum and Library Services
419-418-2250
Web<http://toledolibrary.org/> | Facebook<https://www.facebook.com/ToledoLibrary/?fref=ts> | Instagram<https://www.instagram.com/ToledoLibrary/> | YouTube<https://www.youtube.com/user/tlcplibrary>



________________________________
From: OPLINTECH <oplintech-bounces at lists.oplin.org> on behalf of Larry Ritchie via OPLINTECH <oplintech at lists.oplin.org>
Sent: Monday, September 28, 2026 12:43 PM
To: OPLINTECH <oplintech at lists.oplin.org>; Joe Dusenbery <joe at muskingumlibrary.org>
Subject: Re: [OPLINTECH] Faxing Options

We use E-Gold Fax in conjunction w our copiers. I would say I have had terrible experiences w TBS, and also spoken to other libraries who also have, so I can't recommend using them for anything.

[photo]
Larry Ritchie
IT Manager, Tuscarawas County Public Library System

330.364.4474 ext. 235 | lritchie at tusclibrary.org

www.tusclibrary.org

121 Fair Avenue NW, New Philadelphia, OH 44663
[https://dn3tzca2xtljm.cloudfront.net/social_icons/16px/facebook.png]<http://www.facebook.com/tusclibrary/>
[cid:d2faab77-2f9d-436d-ac39-94e08cf902c7]<https://www.threads.com/@tcpl_library>
[https://dn3tzca2xtljm.cloudfront.net/social_icons/16px/instagram.png]<http://www.instagram.com/tcpl_library>


________________________________
From: OPLINTECH <oplintech-bounces at lists.oplin.org> on behalf of Joe Dusenbery via OPLINTECH <oplintech at lists.oplin.org>
Sent: Monday, September 28, 2026 12:04 PM
To: OPLINTECH <oplintech at lists.oplin.org>
Subject: [OPLINTECH] Faxing Options

Howdy OPLIN Tech Group,

We have never implemented faxing services for our patrons. There was a small-town grocery that offered the service near a few of our locations, so we would guide patrons to those grocery stores for faxing needs. We've heard that the grocery is doing away with that service, and we get the question frequently enough that we want to figure out if this is a service we should add.

Right now, I'm in the research and budgeting phase. Trying to figure out what options exist and how much we should budget for this sort of project for next year.

I'm aware of online free faxing services. The workflow is far from easy, especially for less tech-savvy individuals. Getting physical paperwork scanned digitally, then uploading it to a website, is still a difficult workflow for many.

I have also heard about this option: https://faxscan24.com/
I believe some libraries already use this service, and we've reached out to the vendor to get more information.

What does everyone else use for faxing? Do you charge patrons for faxing? If so, how much? Do you use the FaxScan24 product? If so, what is your experience with it?

Thank you in advance for all feedback!

Thanks,
Joe

[cid:ii_1a0e8ba9fc001]
Joe Dusenbery
IT Director
220 N 5th Street | Zanesville, OH 43701
740.453.0391, ext. 152
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.oplin.org/pipermail/oplintech/attachments/20260928/c185f5de/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: ATT00001.png
Type: image/png
Size: 12492 bytes
Desc: ATT00001.png
URL: <http://lists.oplin.org/pipermail/oplintech/attachments/20260928/c185f5de/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image.png
Type: image/png
Size: 645 bytes
Desc: image.png
URL: <http://lists.oplin.org/pipermail/oplintech/attachments/20260928/c185f5de/attachment-0001.png>