[OPLINTECH] Faxing Options

[Tim Laino]

We use a digital fax service through our ScannX Book Scan Center. Regular
scan services are self-supported, but the fax requires a staff member to
unlock it since we do not have an integrated payment system. It works well,
with the exception that people forget how long it takes to send a fax and
receive confirmation (30-60+ seconds per page).

Tim Laino, Manager, Systems & Technology Services
Wadsworth Public Library
132 Broad Street
Wadsworth, OH 44281
330-335-2600


On Mon, Sep 28, 2026 at 1:41 PM Ben Bolbach via OPLINTECH <
oplintech at lists.oplin.org> wrote:

> Hi Joe,
>
> We have configured all of our EZ Scan Stations through TBS to use digital
> faxing, and we have experienced little to no issues with faxing on these
> systems.
> I can’t speak to the specific issues Larry or other libraries may have
> experienced, but this service is used by our customers on a daily basis and
> has been reliable for us.
> If you have EZ Scan Stations at your library, it may be worth testing the
> digital faxing capability on one station to see how it performs in your
> environment.
>
>
> Ben
>
> Ben Bolbach
> Information Technology Director
> Toledo Lucas County Public Library
> *Winner of the National Medal for Museum and Library Services*
> 419-418-2250 <(419)%20418-2250>
> *Web* <http://toledolibrary.org/> | *Facebook*
> <https://www.facebook.com/ToledoLibrary/?fref=ts> | *Instagram*
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>
>
> ------------------------------
> *From:* OPLINTECH <oplintech-bounces at lists.oplin.org> on behalf of Larry
> Ritchie via OPLINTECH <oplintech at lists.oplin.org>
> *Sent:* Monday, September 28, 2026 12:43 PM
> *To:* OPLINTECH <oplintech at lists.oplin.org>; Joe Dusenbery <
> joe at muskingumlibrary.org>
> *Subject:* Re: [OPLINTECH] Faxing Options
>
> We use E-Gold Fax in conjunction w our copiers. I would say I have had
> terrible experiences w TBS, and also spoken to other libraries who also
> have, so I can't recommend using them for anything.
>
> [image: photo]
> *Larry Ritchie*
> IT Manager, Tuscarawas County Public Library System
>
> 330.364.4474 ext. 235 <(330)%20364-4474> | lritchie at tusclibrary.org
>
> www.tusclibrary.org
> 121 Fair Avenue NW, New Philadelphia, OH 44663
> <https://www.google.com/maps/search/121+Fair+Avenue+NW,+New+Philadelphia,+OH+44663?entry=gmail&source=g>
> <http://www.facebook.com/tusclibrary/>
> <https://www.threads.com/@tcpl_library>
> <http://www.instagram.com/tcpl_library>
>
>
> ------------------------------
> *From:* OPLINTECH <oplintech-bounces at lists.oplin.org> on behalf of Joe
> Dusenbery via OPLINTECH <oplintech at lists.oplin.org>
> *Sent:* Monday, September 28, 2026 12:04 PM
> *To:* OPLINTECH <oplintech at lists.oplin.org>
> *Subject:* [OPLINTECH] Faxing Options
>
> Howdy OPLIN Tech Group,
>
> We have never implemented faxing services for our patrons. There was a
> small-town grocery that offered the service near a few of our locations, so
> we would guide patrons to those grocery stores for faxing needs. We've
> heard that the grocery is doing away with that service, and we get the
> question frequently enough that we want to figure out if this is a service
> we should add.
>
> Right now, I'm in the research and budgeting phase. Trying to figure out
> what options exist and how much we should budget for this sort of project
> for next year.
>
> I'm aware of online free faxing services. The workflow is far from easy,
> especially for less tech-savvy individuals. Getting physical paperwork
> scanned digitally, then uploading it to a website, is still a difficult
> workflow for many.
>
> I have also heard about this option: https://faxscan24.com/
> I believe some libraries already use this service, and we've reached out
> to the vendor to get more information.
>
> What does everyone else use for faxing? Do you charge patrons for faxing?
> If so, how much? Do you use the FaxScan24 product? If so, what is your
> experience with it?
>
> Thank you in advance for all feedback!
>
> Thanks,
> Joe
>
> Joe Dusenbery
> IT Director
> 220 N 5th Street | Zanesville, OH 43701
> <https://www.google.com/maps/search/220+N+5th+Street+%7C+Zanesville,+OH+43701?entry=gmail&source=g>
> 740.453.0391, ext. 152 <(740)%20453-0391>
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