[OPLINTECH] Faxing Options

[Chad Neeper]

Speaking for, I think, all of the libraries I work with:  I believe they
all use either a staff copier or dedicated fax machine and staff assist
with each fax sent. As someone else in this thread mentioned, they don't
seem to find it onerous. I can't think of any that have felt the urge to
investigate a different method, even though it's usually mentioned and
asked about by phone vendors during upgrades. Fax fees, of course, vary by
library. I think they mostly view it as an opportunity to create or
maintain a positive interaction with the public. Although, TBH, a
self-serve solution would plug a privacy concern!


______________________________
*Chad Neeper*
Senior Systems Engineer

*Level 9 Networks*
740-548-8070 (voice)
866-214-6607 (fax)

*Full IT/Computer consulting services -- Specialized in public libraries*


On Mon, Sep 28, 2026 at 12:05 PM Joe Dusenbery via OPLINTECH <
oplintech at lists.oplin.org> wrote:

> Howdy OPLIN Tech Group,
>
> We have never implemented faxing services for our patrons. There was a
> small-town grocery that offered the service near a few of our locations, so
> we would guide patrons to those grocery stores for faxing needs. We've
> heard that the grocery is doing away with that service, and we get the
> question frequently enough that we want to figure out if this is a service
> we should add.
>
> Right now, I'm in the research and budgeting phase. Trying to figure out
> what options exist and how much we should budget for this sort of project
> for next year.
>
> I'm aware of online free faxing services. The workflow is far from easy,
> especially for less tech-savvy individuals. Getting physical paperwork
> scanned digitally, then uploading it to a website, is still a difficult
> workflow for many.
>
> I have also heard about this option: https://faxscan24.com/
> I believe some libraries already use this service, and we've reached out
> to the vendor to get more information.
>
> What does everyone else use for faxing? Do you charge patrons for faxing?
> If so, how much? Do you use the FaxScan24 product? If so, what is your
> experience with it?
>
> Thank you in advance for all feedback!
>
> Thanks,
> Joe
>
> Joe Dusenbery
> IT Director
> 220 N 5th Street | Zanesville, OH 43701
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