[OPLINTECH] Faxing Options

[Liz Razo]

As Chad mentioned, we too have only ever offered faxing through our staff copier. We pay for the fax line through our phone system. Staff assist with faxing. We haven't had any reason to pursue other avenues to accomplish this, as it works quite well. We made the decision to remove faxing fees when we reopened after the covid shutdown.


Liz Razo, MLIS (she/her)

Technology Services Manager

Way Public Library

101 E. Indiana Ave.

Perrysburg, OH 43551

419-874-3135 ext. 135

email: Elizabeth.Razo at waylibrary.info<mailto:Elizabeth.Razo at waylibrary.info>

Facebook<https://www.facebook.com/WayPublicLibrary/> | Web<https://www.waylibrary.info/>



Currently Reading: Vladimir by Julia May Jonas<https://ohio.ent.sirsi.net/client/en_US/way/search/results?qu=vladimir+jonas&qf=ITEMCAT1%09Format%091%3ABOOK%09Book&te=ILS>
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From: OPLINTECH <oplintech-bounces at lists.oplin.org> on behalf of Joe Dusenbery via OPLINTECH <oplintech at lists.oplin.org>
Sent: Monday, September 28, 2026 12:04 PM
To: OPLINTECH <oplintech at lists.oplin.org>
Subject: [OPLINTECH] Faxing Options

Howdy OPLIN Tech Group,

We have never implemented faxing services for our patrons. There was a small-town grocery that offered the service near a few of our locations, so we would guide patrons to those grocery stores for faxing needs. We've heard that the grocery is doing away with that service, and we get the question frequently enough that we want to figure out if this is a service we should add.

Right now, I'm in the research and budgeting phase. Trying to figure out what options exist and how much we should budget for this sort of project for next year.

I'm aware of online free faxing services. The workflow is far from easy, especially for less tech-savvy individuals. Getting physical paperwork scanned digitally, then uploading it to a website, is still a difficult workflow for many.

I have also heard about this option: https://faxscan24.com/
I believe some libraries already use this service, and we've reached out to the vendor to get more information.

What does everyone else use for faxing? Do you charge patrons for faxing? If so, how much? Do you use the FaxScan24 product? If so, what is your experience with it?

Thank you in advance for all feedback!

Thanks,
Joe

[cid:ii_1a0e8ba9fc001]
Joe Dusenbery
IT Director
220 N 5th Street | Zanesville, OH 43701
740.453.0391, ext. 152
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