[SEO-Members] The Librarian’s Guide to Homelessness core training and upcoming Q & A webinar with Ryan Dowd

[marshams at library.ohio.gov]

Please excuse multiple postings…

The Librarian’s Guide to Homelessness<https://library.ohio.gov/services-for-libraries/training-and-professional-development/> core training purchased by the State Library in September and subsequent archived webinars are now available as separate modules in Niche Academy.  The online training, authored by Ryan Dowd, is available for all Ohio public library staff.  The four-part training is an empathy-driven approach that provides best practices for library staff on how to understand the homeless population and serve them better. There are also practical tips on how to deal with and de-escalate common situations and issues, and make staff feel empowered and safe.

A former director of a Chicago homeless shelter, Ryan Dowd is the author of The Librarians Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone.  He travels all over the United States speaking to libraries about how to best help homeless patrons using empathy and respect.  He also provides training to police departments, nonprofits and other organizations on how to compassionately manage problematic behavior from troubled individuals.

To access the training, go to the State Library of Ohio’s Training and Professional Development page<https://library.ohio.gov/services-for-libraries/training-and-professional-development/> and click the homelessness training link.  Once in Niche Academy, you will be prompted to create an account. Certificates will be issued within Niche Academy after the completion of the core training or webinar.

Upcoming Webinar: Q & A with Ryan Dowd

When: Thursday, June 4 at 1:00 pm Central time (2pm Eastern)

Length: 1 Hour

This webinar will be all questions from you:
·         You can submit questions in advance here: http://www.homelesslibrary.com/qandawebinarsurvey.html<https://gcc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homelesslibrary.com%2Fqandawebinarsurvey.html&data=02%7C01%7Cekelsey%40library.ohio.gov%7C64c96ec671094140af1308d7fb26bf2b%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C637254016145412966&sdata=cInGaeqIHOsLJSOS6vic3oojmT9iDPqDtvOdpCFcI4g%3D&reserved=0>
·         He will also take live questions during the webinar

Suggestions for types of questions to ask:
·         Is there a specific patron that you are unsure how to handle and would like guidance?
·         Did you have a situation with a homeless patron and you're not sure whether you dealt with it correctly?
·         Do you have specific questions about people experiencing homelessness, poverty, mental illness, or substance abuse?
·         Have you heard something about people experiencing homelessness and you're not sure whether it's true?
·         Do you have a coworker who struggles when dealing with challenging patrons and want to know how to help him/her?

Pre-RegistrationRequired: https://us02web.zoom.us/webinar/register/3015832712254/WN_Bmc3nS83Qs67yX9gx_fuaw<https://gcc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fus02web.zoom.us%2Fwebinar%2Fregister%2F3015832712254%2FWN_Bmc3nS83Qs67yX9gx_fuaw&data=02%7C01%7Cekelsey%40library.ohio.gov%7C64c96ec671094140af1308d7fb26bf2b%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C637254016145412966&sdata=RUru2T7qgbVTjbls%2B%2FpLjl3keOLKRvYLOZOgzr07yIM%3D&reserved=0>

This month we are limiting registrations to the first 1,500 people because last month the Zoom limits on number of attendees maxed out and some people were locked out.

Anyone who misses a live event can watch it on Niche Academy a few days later.

If you have trouble accessing the training or June 4 webinar, email Erin Kelsey, library consultant at the State Library of Ohio at ekelsey at library.ohio.gov<mailto:ekelsey at library.ohio.gov>.

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Marsha McDevitt-Stredney, Ph.D.
Public Information Officer
Director, Marketing & Communications
State Library of Ohio
274 E. 1st Avenue
Columbus, OH 43201
Tel: 614-644-6875
library.ohio.gov<http://library.ohio.gov/>

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