[SEO-Members] Register to attend the next Ryan Dowd webinar... HELP!: The correct way for staff to provide backup in crisis

[marshams at library.ohio.gov]

Please excuse duplicate postings...

The Librarian's Guide to Homelessness<https://library.ohio.gov/services-for-libraries/training-and-professional-development/> core training was purchased by the State Library in 2019 and access is currently available through the end of August.  The online training, authored by Ryan Dowd, is now available for all Ohio public and academic library staff.  The four-part training is an empathy-driven approach that provides best practices for library staff on how to understand the homeless population and serve them better. There are also practical tips on how to deal with and de-escalate common situations and issues, and make staff feel empowered and safe.  Archived webinars are available as separate modules in Niche Academy.

A former director of a Chicago homeless shelter, Ryan Dowd is the author of The Librarians Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone.  He travels all over the United States speaking to libraries about how to best help homeless patrons using empathy and respect.  He also provides training to police departments, nonprofits and other organizations on how to compassionately manage problematic behavior from troubled individuals.

To access the training, go to the State Library of Ohio's Training and Professional Development page<https://library.ohio.gov/services-for-libraries/training-and-professional-development/> and click the homelessness training link.  Once in Niche Academy, you will be prompted to create an account. Certificates will be issued within Niche Academy after the completion of the core training or webinar.

Title: HELP!: The correct way for staff to provide backup in crisis


Some of the issues covered:

  *   The four problems with the way most people do backup.
  *   Exactly how to provide backup correctly.
  *   How to use backup to train new staff.
When: Thursday, August 12 at 2:00 PM Eastern Time

Length: 1 Hour

Pre-Registration Required: https://us02web.zoom.us/webinar/register/3015832712254/WN_1I_I4mP7QZaSyM_uBFdFLg

Anyone who misses a live event can watch it (with close captioning) on Niche Academy a few days later.

If you have trouble accessing the training or upcoming webinar, email Erin Kelsey, Library Consultant at the State Library of Ohio at: ekelsey at library.ohio.gov<mailto:ekelsey at library.ohio.gov>.
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Don't have an account? If you work in a public or academic library, click here to create a  Niche Academy account<https://my.nicheacademy.com/libraryohio-staff>.  Once in Niche Academy, you will be prompted to create an account.
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Marsha McDevitt-Stredney, Ph.D.
Public Information Officer
Director, Marketing & Communications
Pronouns: she, her, hers
State Library of Ohio
274 E. 1st Avenue
Columbus, OH 43201
Tel: 614-644-6875
library.ohio.gov<http://library.ohio.gov/>

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