[SEO-Members] Delivery issues

[Belinda Michael]

Hello, 

We have received damaged items as well.
They were due to being too tightly rubber banded together. This happens quite frequently with our brand new Large Print items.   
:(   We have also received other library's materials this way.

A few DVDs have been sent to our library without any packaging...just the shipping label taped to the outside of the case.

We are also still receiving canvas bags with tight knots in the pull strings. These can be difficult to open at times, as during shipment they can be tossed about, tightening those knots even tighter. Slip knots are nice if you have to put a knot in the strings. I don't put any type of knots in them myself unless the clasp is damaged. The bags that come to us without any type of knot are still closed when we get them.

Belinda Michael-Technical Services Specialist
Carnegie Public Library
127 S North St
Washington Court House, OH 43160
740-335-2540
http://www.cplwcho.org




> On 10/03/2022 5:11 PM EDT Tracey Hayward via SEO-Members <seo-members at lists.oplin.org> wrote:
> 
>  
> RE: Delivery issues
> 
> I originally sent this email to Julia at the State Library since they
> produce the Material Handling and Shipping Document and she recommended
> that I post this to the SEO listserv.
> 
> 
> Received book with cardboard inside the book rather than outside of the
> book to protect the cover. This can damage the binding. (see attached photo)
> 
> 
> Audio CD arrived with just the Plastic case used to ship the item. Delivery
> label taped with packaging tape to our audio CD case. (see attached photo)
> 
> 
> Edges of covers (corners also) still arrive with damages. (see attached
> photo)
> 
> Edges & corners may be the way things are handled by the delivery service.
> Here is a recent claim I made with Priority. This was sent to us in a
> bubble mailer (whether using the name STAT or Priority this is still
> happening) (see attached photo of bent book)
> 
> Padded mailer arrived damaged (delivery service issue) (see attached photo)
> 
> 
> Have received audio items without being protected with bubble wrap.
> 
> 
> Have had a damaged item arrive at another library. (Libraries should send
> damaged items back to the owning location.)  They notified me and were
> going to toss our item out, I requested they send it back to our library.
> 
> 
> Padded mailers have arrived open (no staples) I’m assuming there were
> rubber bands but may have broken in delivery.
> Thanks. Have a great day,
> 
> Tracey Hayward
> 
> Head of Interlibrary Loan Department
> Canal Fulton Public Library
> 154 Market St NE
> Canal Fulton, Ohio 44614
> 330-854-4148
> www.canalfultonlibrary.org
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