[SEO-Members] Register for Ryan Dowd's next Homeless De-Escalation training, a Live Q&A with Ryan

[marshams at library.ohio.gov]

Title: Live Q&A with Ryan
When: June 15 at 2 p.m. ET  
Registration link: https://us02web.zoom.us/webinar/register/4316469293825/WN_Pl9CwA11TmOgr8EfagtlQA#/registration

Got questions? Now’s the time to ask them! The purpose of the Q&A is to answer questions about information taught in the new Homeless De-Escalation series; however, Ryan will be answering other questions as well. Questions can be emailed to Ryan at homelesslibrary.com<mailto:Ryan at homelesslibrary.com>.

[Text  Description automatically generated with medium confidence]<https://library.ohio.gov/documents/ryandown-homelessness-flyer/>For example:
▪ I tend to freeze when customers get upset. What should I do?
▪ There's a customer who follows me and continues to argue. How do I get him to stop?
▪ What consequences can you give if someone repeatedly breaks a small rule?
▪ Here lately we've had more misbehaving children... any advice?

If you can’t attend live the replay will be available on zoom for 4 weeks and in Niche Academy 5 days after the live training.  
 
A former director of a Chicago homeless shelter, Ryan Dowd is the author of The Librarians Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone.  He travels all over the United States speaking to libraries about how to best help homeless patrons using empathy and respect.  He also provides training to police departments, nonprofits and other organizations on how to compassionately manage problematic behavior from troubled individuals.  

To access The Librarian’s Guide to Homelessness<https://library.ohio.gov/services-for-libraries/training-and-professional-development/> core training on Niche Academy, go to the State Library of Ohio’s Training and Professional Development page<https://library.ohio.gov/services-for-libraries/training-and-professional-development/> and click the homelessness training link.  Once in Niche Academy, you will be prompted to login or create an account. Certificates will be issued within Niche Academy after the completion of the core training or webinar.   
If you have trouble accessing the training or upcoming webinar, email Erin Kelsey, Library Consultant at the State Library of Ohio at: ekelsey at library.ohio.gov<mailto:ekelsey at library.ohio.gov>.    

The Librarian’s Guide to Homelessness core training purchased by the State Library in 2019 and has been renewed through August 2024. The online training, authored by Ryan Dowd, is available for all Ohio public and academic library staff.  The four-part training is an empathy-driven approach that provides best practices for library staff on how to understand the homeless population and serve them better. There are also practical tips on how to deal with and de-escalate common situations and issues, and make staff feel empowered and safe.  Archived webinars are available as separate modules in Niche Academy.   

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Marsha McDevitt-Stredney, Ph.D.
Public Information Officer
Director, Marketing & Communications
Pronouns: she, her, hers
State Library of Ohio
274 E. 1st Avenue
Columbus, OH 43201
Tel: 614-644-6875
library.ohio.gov<http://library.ohio.gov/>

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