[SEO-Updates] Fwd: Service Interruption - OPLIN SMS Gateway

[jstewart at library.ohio.gov]

Good morning,

We wanted to make sure that everyone was aware of an issue that is currently impacting all SMS messages sent to patrons.  As soon as OPLIN receives an update from the vendor that the issue has been resolved we will post an update.

Regards,
John
________________________________
From: Karl Jendretzky <karl at oplin.ohio.gov>
Sent: Saturday, September 11, 2021 9:04 AM
To: OPLINTECH; oplinlist at lists.oplin.org
Subject: Re: Service Interruption - OPLIN SMS Gateway

Good morning all,

I'm continuing to hold outbound text messages while our SMS vendor works with peers on their deliverability issue. I've contacted them this morning to let them know I'm watching for updates, and am ready to flip the system back on once their issue is resolved.

Apologies for the extended delay. I'll follow up with new information as it becomes available.

Karl Jendretzky
Technology Projects Manager
Ohio Public Library Information Network
(614) 728-1515
karl at oplin.ohio.gov<mailto:karl at oplin.ohio.gov>


On Fri, Sep 10, 2021 at 10:44 AM Karl Jendretzky <karl at oplin.ohio.gov<mailto:karl at oplin.ohio.gov>> wrote:
Good morning,

We've detected a deliverability issue with our SMS carrier, and have temporarily halted sending text messages from the OPLIN SMS gateway. A troubleshooting ticket has been opened with the carrier.

The OPLIN SMS gateway will still accept emails from libraries, but they'll be queued until the vendor gives the all clear to resume. The issue began yesterday (9/9). All impacted messages have been identified and will be resent by the OPLIN gateway.

More to follow, thanks!

Karl Jendretzky
Technology Projects Manager
Ohio Public Library Information Network
(614) 728-1515
karl at oplin.ohio.gov<mailto:karl at oplin.ohio.gov>




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