[SEO-Updates] FW: Service RESTORED - OPLIN SMS Gateway

[jstewart at library.ohio.gov]

Good morning,

We have received an update from OPLIN that the issue with the SMS carrier has been resolved.

Regards,
John

From: Karl Jendretzky <karl at oplin.ohio.gov>
Sent: Monday, September 13, 2021 4:58 PM
To: OPLINTECH <OPLINTECH at lists.oplin.org>; oplinlist at lists.oplin.org
Subject: Service RESTORED - OPLIN SMS Gateway

Good afternoon all,

Our vendor issue has been resolved, and the SMS is flowing again!

Currently catching up on the queue, but things should be back to normal shortly.

I've followed up with the vendor to better identify the root cause and hopefully avoid it in the future.

Sorry again for the disruption.

Karl Jendretzky
Technology Projects Manager
Ohio Public Library Information Network
(614) 728-1515
karl at oplin.ohio.gov<mailto:karl at oplin.ohio.gov>


On Sat, Sep 11, 2021 at 9:03 AM Karl Jendretzky <karl at oplin.ohio.gov<mailto:karl at oplin.ohio.gov>> wrote:
Good morning all,

I'm continuing to hold outbound text messages while our SMS vendor works with peers on their deliverability issue. I've contacted them this morning to let them know I'm watching for updates, and am ready to flip the system back on once their issue is resolved.

Apologies for the extended delay. I'll follow up with new information as it becomes available.

Karl Jendretzky
Technology Projects Manager
Ohio Public Library Information Network
(614) 728-1515
karl at oplin.ohio.gov<mailto:karl at oplin.ohio.gov>


On Fri, Sep 10, 2021 at 10:44 AM Karl Jendretzky <karl at oplin.ohio.gov<mailto:karl at oplin.ohio.gov>> wrote:
Good morning,

We've detected a deliverability issue with our SMS carrier, and have temporarily halted sending text messages from the OPLIN SMS gateway. A troubleshooting ticket has been opened with the carrier.

The OPLIN SMS gateway will still accept emails from libraries, but they'll be queued until the vendor gives the all clear to resume. The issue began yesterday (9/9). All impacted messages have been identified and will be resent by the OPLIN gateway.

More to follow, thanks!

Karl Jendretzky
Technology Projects Manager
Ohio Public Library Information Network
(614) 728-1515
karl at oplin.ohio.gov<mailto:karl at oplin.ohio.gov>




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