[SEO-Updates] SEO Important Announcement - Symphony Connection Issues - FINAL UPDATE

[mpost at library.ohio.gov]

Thanks again to everyone who reported the Symphony issue yesterday.  Here is a summary of events:

  *
Issue Summary: Users across the the SEO Library Consortium experienced widespread disconnects and a "failed communication" error when trying to log into SirsiDynix WorkFlows, driven by system load spikes exceeding 300. New connections were blocked because the workstation socket server became halted while the workstation server remained running.

  *
Root Cause Analysis: SirsiDynix (SaaS) identified that an indexing process triggered a spike, coupled with Web Services receiving heavy traffic from other SEO services, which overwhelmed connections and left orphaned or hung processes.

  *   Resolution Steps:
     *   Support identified that the workstation socket server was halted, preventing new user logins.
     *   SirsiDynix performed a "Halt and Run" (HIR) process, which safely restarted the necessary services and cleared out hung connections.
     *   System monitoring confirmed normal login functionality was restored for all users.

Regards,


[cid:becb5088-389f-4450-a76d-9923ca30557e]



Michael Postlethwait

Application and Integrations Specialist

State Library of Ohio

SEO Service Center

40780 Marietta Rd.

P.O Box 185

Caldwell, OH 43724

________________________________
From: SEO-Updates <seo-updates-bounces at lists.oplin.org> on behalf of mpost--- via SEO-Updates <seo-updates at lists.oplin.org>
Sent: Thursday, 10 September 2026 14:28:23
Cc: SEO-Updates <seo-updates at lists.oplin.org>
Subject: Re: [SEO-Updates] SEO Important Announcement - Symphony Connection Issues UPDATE

Greetings all,

Symphony is experiencing connection issues again.  We are in communication with SirsiDynix to get this resolved.  We will update everyone via the listserv once services are restored completely.  Thanks to everyone who took the time to call and create tickets.

Kind regards,


[cid:b1c3b01b-adcf-4882-95f0-7684ced576d1]



Michael Postlethwait

Application and Integrations Specialist

State Library of Ohio

SEO Service Center

40780 Marietta Rd.

P.O Box 185

Caldwell, OH 43724

Phone: 1-877-552-4262 x225

mpost at library.ohio.gov<mailto:mpost at library.ohio.gov>

https://www.servingeveryohioan.org<https://www.servingeveryohioan.org/>



________________________________
From: Postlethwait, Michael <mpost at library.ohio.gov>
Sent: Thursday, September 10, 2026 9:41 AM
To: Postlethwait, Michael <mpost at library.ohio.gov>
Cc: SEO-Updates <seo-updates at lists.oplin.org>
Subject: SEO Important Announcement - Symphony Connection Issues


[cid:5e58aecf-64cf-4ee3-9623-ba4af2612799]


Greetings SEO Members,


Symphony was currently experiencing issues of dropping connections and not accepting new ones.  We have contacted SirsiDynix and services are coming back online.  Please try connecting to WorkFlows in a few minutes.


Regards,






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