[OPLINLIST] Rediscovering the Lost Art of Customer Service - May 1

[GCLC]

*This announcement has been posted to several lists.  Our apologies for 
any duplication.
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*


    Rediscovering the Lost Art of Customer Service

http://www.gclc.org/ce/viewevent.php?id=693


      Date

Monday, May 1st, 2006


      Time

8:30 a.m. - 11:30 a.m.


      Location

GCLC Office


      Speaker(s)

Linda Bruno has been developing and conducting training seminars for 
more than seven years. Her areas of focus include:

* Effective Communication * Strategic Planning
* Supervisory Skills * Dealing with Difficult People
* Organizational Skills * Customer Service Training
* Public Speaking Pointers * The Personality Puzzle
* Team-Building * Returning Balance to Your Life
* Conflict Management Skills * Sales Skills

Linda's experience encompasses more than twenty years of hands-on 
management experience and highlights a broad range of leadership skills. 
She has managed such areas of business as purchasing, customer service, 
and sales and this diversity has allowed her to develop an exceptional 
overall view of the business environment. Her experience as a national 
trainer with Dun & Bradstreet has expanded her ability to communicate 
effectively. When training, her ability to combine humor and real-life 
experience with her knowledge of the topics she presents enables her to 
relate to her audience in a unique way.

Linda resides in Ocala, Florida, with her husband Guy. When she is not 
sharing her knowledge with others, she can be found writing articles and 
greeting cards, reading, painting, or spending time with her husband and 
their animals. Ask her about the lions and tigers and bears, oh my!


      Description

Have you noticed that Customer Service has become nearly extinct? Here's 
your opportunity to learn how to set yourself apart -- by rediscovering 
the lost art of customer service -- and it IS an art! Discover how to 
avoid the abuse of technology in your interaction with patrons and how 
to reinvent your view of how to take care of those who use your 
services. Uncover 15 rarely used techniques that will nurture your 
relationships. And in the rare (!) instance that you encounter a 
somewhat difficult patron, you'll learn 11 specific steps to take to 
satisfy that patron, as well as ways to combat the stress that sometimes 
accompanies those encounters. If you deal with patrons in any way, or if 
you deal with internal library customers, don't miss this opportunity to 
"be the best you can be!"


      Meal

No meal is provided with this event.


      Member

$35 (one voucher may be used to pay for this event)


      Friend of GCLC and Librarians in the Southwest Quadrant

$35


      Non-Member

$75


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