[OPLINLIST] KIN24x7 Newsletter & Trainings

[Donald Boozer]

The August edition of the KnowItNow24x7 Newsletter is available online:

http://provider.knowitnow.org/newsletter/knowitnow24x7-newsletter-august-2011

In this issue:

- Welcome, Barberton!
- Tips & Tactics: Answering SMS/Text Questions
- A Sampling of KIN24x7 Patron Survey Comments from July 2011
- Statistics: July 2011
- Online Resources of the Month: How Many? How Much? How Big?

Enjoy!

We also still have seats available for upcoming trainings. Those libraries not currently contributing coverage to the statewide virtual reference project are encouraged to attend to gain a better understanding of how the service works (and to get a *free* reference services refresher). Open seats are available at:

August 17: Cuyahoga Community College: http://provider.knowitnow.org/newsletter/kin24x7-training-cuyahoga-community-college-august-17
August 19: Barberton Public Library: http://provider.knowitnow.org/newsletter/kin24x7-training-barberton-public-library-august-19
August 24: Washington County Public Library (Marietta): http://provider.knowitnow.org/newsletter/kin24x7-training-washington-county-public-library-august-24

To register for any of these, email support at knowitnow.org. See links for details on each session. 

Donald Boozer
KnowItNow24x7 Coordinator
Cleveland Public Library, Automation Department
325 Superior Avenue East, Cleveland, OH 44114
216-623-2960
dboozer at cpl.org
http://www.knowitnow.org