[OPLINLIST] Free KnowItNow Training @ Cleveland Offered March 14

[Donald Boozer]

A free KnowItNow (KIN) training opportunity will be hosted by Cleveland Public Library at their Lakeshore Facility (17109 Lake Shore Boulevard, Cleveland, OH 44110) on Thursday, March 14, 2013. 


A "basic training" morning session (10:00 am to 12:30 pm) will be offered concentrating on navigating the KIN Provider Site and providing hands-on practice with the SparkRef virtual reference software. 


An "advanced training" afternoon session (2:00 pm to 4:00 pm) will be offered and will provide tips on using Google, Wikipedia, and the Ohio Web Library databases; handling problem patrons and patrons with problems; and reviewing real KIN transcripts to enhance customer and reference service skills. There will also be time for discussion and questions. 


Participants are welcome to come to either the morning session, the afternoon session, or a combination of morning and afternoon. Lunch will be "on your own" with recommendations from library staff. 


Directions to the Lakeshore Facility (which also houses the Memorial-Nottingham Branch) are available online at http://cpl.org/BranchLocations/Branches/MemorialNottingham.aspx . There is free parking available in the parking lot adjacent to the building. Enter through southwest entrance and sign-in at the Security station inside the doors, then proceed to the Computer Training Lab. 


Staff members from area public and academic libraries (either those currently participating in KIN or those interested in joining the collaborative effort) are invited to attend. Space is limited and will be filled on a first-come, first-served basis. To reserve your place, email your name, preferred email address, library, and which sessions you'll be attending to support at knowitnow.org. 

Don Boozer 
KnowItNow Coordinator 
Cleveland Public Library 
325 Superior Avenue East, Cleveland, OH 44114 
216-623-2960 
dboozer at cpl.org 
http://www.knowitnow.org 

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