[OPLINLIST] Job Opening for 2 weeks

[Terri Manney]

MidPointe Library - Library Specialist, Call Center - Part Time – Middletown Ohio

This opening is eligible for a conditional $1,200 hiring bonus for a limited time only!



In preparation to increase our hours in the fall, we have a part time opening at our Middletown Library!



As a specialist in our call center, during your shifts you would provide excellent customer service to our diverse population over the telephone, forward and/or transfer calls; solve patrons needs and issues; answer questions (ready reference); give reading recommendations; assist with library downloadable content; and explain library policy and guidelines. Over the phone you would also problem solve patron records, fees, holds, and complaints.



MidPointe is located on the east side of Butler County, Ohio in a vibrant, dynamic, diverse community that enjoys community support. Nestled between Cincinnati and Dayton, the area has a wide variety of schools, entertainment, dining experiences, sports, and cultural events. We have something for everyone!


To be successful, you will need to:

  *   Have a high school diploma or equivalent.
A college degree is highly desired.
  *   Must be familiar with literature that appeals to all ages.
  *   Must have excellent customer service, a strong service/work ethic; be reliable; have sound judgement, good research skills, excellent problem-solving skills; able to handle confidential information, and adapt rapidly to change.
  *   Must have a friendly telephone voice, strong telephone and verbal communication skills including proper grammar, and have active listening skills.
  *   Must be proficient with computer software, such as Microsoft Suite, Google Drive, e-reader tablets, scheduling software, and the Internet. Library software experience is helpful.
  *   Must be able to learn and carry out the essential responsibilities of the position.
  *   Must be able to effectively speak, listen, read (including cursive), and understand English.
  *   Regular and predictable physical attendance is required.


Work Schedule:

20 hours per week with varying hours and schedules, evenings and weekends required.



Salary:

The pay range is $13.57 – $20.35, the pay rate depends on experience.



Benefits:

Part time benefits include state retirement; direct deposit; accrued paid time off; eligibility for dental and vision insurance; holiday pay; education assistance, and more.



Physical Requirements:

  *   Must have manual dexterity and visual acuity sufficient to operate library equipment.
  *   Must have sufficient clarity of speech and hearing which permits satisfactory communication with others.
  *   Must be able to work in areas that may contain cleaning odors, dust or other possible allergens.
  *

App​ly:

Complete a required MidPointe Library System employment application found at: https://secure.entertimeonline.com/ta/6138957.jobs?ShowAllOpenings.


Inquiries:

The full job description for this opening is available on our website at:

 https://www.midpointelibrary.org/page/jobs.

Please, only call the library if you need assistance in completing the required online application.





Terri Manney
Human Resources Assistant
MidPointe Library System
125 S Broad St
Middletown OH 45044
1.513.705.8516
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