[OPLINTECH] Office of Information Technology Customer Update - March 16, 2006

[Corroto, Vince]

Office of Information Technology Customer Update - March 16, 2006

 

 

Scheduled Maintenance:

 

When: Every Tuesday

 

Time: 3:00 AM to 6:00 AM

 

March 21, 28 - OIT engineers will be migrating customers to the new
Columbus Core Network. These moves will be coordinated with the
customers by their customer engineers. 

 

March 21 - OIT engineers will be performing maintenance on BBOET1 with
OET.

 

March 21 - Work will be completed on the redundant network connections
to the Ohio Public Library Information Network (OPLIN).  We expect a
short rerouting event or two during this work.

 

Netflow timers will be changed on BBSOC5.  No outages are expected.

 

BBSOCA and BBSOCB will be migrated from the ATM backbone to the Columbus
Core Network.  We expect a very short rerouting event of less than one
minute.

 

The following customers will be affected:    

 

Lottery

OIT Network Operations    

 

BBSOCC and BBSOCD will be turned down.  No customers will be affected.

 

March 22 - Customers will be migrated to the Columbus Core Network
between 5:30 PM and 7:30 PM.   This has been scheduled with the affected
customers.

 

March 28 - BBSOCC and BBSOCD will be turned down.  No customers will be
affected.

 

Completed Maintenance:

 

OIT engineers moved customers from the existing ATM core to the new
Columbus Core Network.  

 

Monthly Firewall Maintenance:

 

When: Third Tuesday of every Month

 

Next Scheduled Maintenance: March 21, 2006

 

Time: 3:00 AM to 6:00 AM.

 

The Network Security Group will be performing firewall maintenance. Less
than three minute outages are expected during the maintenance window.
Please contact the Ohio Customer Service and Security Center at
614-644-0701 if you have any questions or concerns.

 

Columbus Core GE Migration Update:

 

As of Friday, March 17, 2006 OIT has migrated 79% (87% in SOCC, 69% in
Rhodes) of all customer connections to the new Columbus Core Network.

 

 

Suspicious and/or Malicious Network Activity Procedure:

 

Moving forward with our goal of providing customers with a secure,
reliable, available, and stable Information Technology environment,
Unified Network Services/Network Administration is seeking participation
from our customers to address reports of questionable network activity.

 

The Office of Information Technology is the registrant of IP addresses
assigned to the State of Ohio by ARIN (American Registry for Internet
Numbers).  In accordance with state policy and industry best practices,
the Ohio Customer Service & Security Center (OCSSC) will notify
agencies, boards, and commissions when questionable activity is reported
or identified on state networks.  Once notified, the customer will be
asked to investigate and resolve the issue within the timelines listed
below. If the issue cannot be resolved within the specified timeframe,
then OIT will work with the customer to block the questionable internet
activity from the network until corrective action can be completed.

 

Based on the possible security implications, the following table defines
the classification along with a time allowance to the customer for
containment.  The OIT will initiate blocking, once the specified time
has elapsed.

 

Classification                      Description
Time Allowance Before Blocking    

 

Malicious Activity-Spam             Sending of unsolicited email
24 Hours    

Malicious Activity-Scanning         Checking for open port
30 Minutes  

Malicious Activity-Bandwidth Hog    Router/Switch packet rate too high
30 Minutes  

Malicious Activity-Access Attempts  Unauthorized access attempts
60 Minutes  

Malicious Activity-Defacement       Public facing web page defaced
60 Minutes  

Malicious Activity-Worm             Known source of infections
30 Minutes  

Malicious Activity-Bot              Repeated access to remote control
30 Minutes 

 

Your cooperation in this matter is greatly appreciated.  If you have any
questions or concerns, please contact Dixie Rogers at 614-466-4528.

 

Our next Network Customer Meeting is scheduled for Thursday, May 4,
2006.  Please mark your calendars.

 

__________________________________________________

 

OIT's Goal:

 

OIT will leverage Ohio's investment in information technology by
implementing exemplary statewide governance in collaboration with its
customers.

 

Service Delivery Division's Goal:

 

Provide customers with a secure, reliable, available, and stable
Information Technology environment, incorporating existing and future
architectures.

 

Customer Suggestions:

 

Please send your suggestions for improving our network services to:

 

E-mail: OCSSC at ohio.gov

 

Ohio Customer Service & Security Center (OCSSC):

 

Voice: 644-0701 (Columbus Calling Area) or 800-644-0701 (Outside of the
Columbus Calling Area)

 

E-mail: OCSSC at ohio.gov

 

World Wide Web: HYPERLINKs:

 

Unified Network Services

 

www.das.ohio.gov/ITSD/NetworkServices

 

Escalation List

 

http://oit.ohio.gov/SDD/NetworkServices/resources/escalationlist.aspx

 

 

Scheduled Maintenance

 

http://oit.ohio.gov/SDD/NetworkServices/ScheduledMaintenance.aspx

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mail.oplin.org/mailman/private/oplintech/attachments/20060316/d5807505/attachment-0001.html