[OPLINTECH] Envisionware on Windows 7 - SOLVED

[Eric Lochtefeld]

We also are experiencing both of the listed problems. Another way to fix
the computer without a configuration is to close the Managment Console
(server end) and reopen it. Then the next time the unconfigured station
"refreshes" it will gain the correct config.

In other news... The updated Deepfreeze no longer boot loops when there are
pending updates. 👍



On Thursday, October 1, 2015, Administrator <
Administrator at lickingcountylibrary.info> wrote:

> There is also some known issues with the new 4.4 version. The two that we
> have ran into at Licking County Library is where random computers show
> available but didn’t actually get the configuration from the server. So
> when a patron tries to use the PC it errors out not allowing the PC to be
> used. A reboot usually fixes the issue. We have several Areas configured at
> the Main Branch and found that Global shows up in the upper right corner
> instead of the area that PC belongs to. With that we are able to spot the
> problem PCs and reboot them before a patron tries to use it.
>
>
>
> The other issue is where the System Monitor for EnvisionWare blocks the
> PCRes app from getting past the initial Preparing PC screen. PC would never
> move past that beginning screen. The quickest fix I have found is to
> uninstall the PCRes and LPT One apps so the System Monitor can be
> uninstalled. The re-install both PCRes and LPT One apps which will
> re-install the System Monitor. EnvisionWare has a batch file they can put
> in the system monitor folder to allow it to be uninstalled while the other
> apps are still installed, but it is shorter to uninstall everything then
> waiting for support to call you back.
>
>
>
> They are working on a hot fix for both issues and hopefully will be
> released soon.
>
>
>
> Any questions, just let me know.
>
>
>
> Thanks,
>
>
>
> David Lynch
>
> Sophisticated Systems
>
> Doing IT Support for Licking County Library
>
>
>
> *From:* Mindy Holmes [mailto:mindy.holmes at masonpl.org
> <javascript:_e(%7B%7D,'cvml','mindy.holmes at masonpl.org');>]
> *Sent:* Tuesday, September 29, 2015 5:52 PM
> *To:* oplintech at lists.oplin.org
> <javascript:_e(%7B%7D,'cvml','oplintech at lists.oplin.org');>
> *Subject:* Re: [OPLINTECH] Envisionware on Windows 7 - SOLVED
>
>
>
> Thanks everyone!  Here is what was happening and how I resolved it.  After
> an upgrade I had some clients that were able to connect to the server and
> some that were not.  They could all ping the server, but could not connect
> to it to load the Envisionware login screen.  After a while of checking the
> network connectivity, firewall, router, switch settings, I finally
> discovered what the issue was.  While waiting for a call back from
> Envisionware, I poked around on the clients and discovered that some had
> auto-populated the server IP into the pcres.ewp file and some had not.
> When I added the server IP into the pcres.ewp file for those that would not
> connect, they connected right away.
>
> Well, there's one less needle in the haystack.
>
> Thanks again to all of you who replied and were ready and willing to help!
>
> Mindy Holmes
> Mason Public Library
>
> On 9/29/2015 12:42 PM, Mindy Holmes wrote:
>
> Anyone out there have their Envisionware Management Console (server) on
> Windows 7 that would be willing to answer a couple of questions?
>
> Thanks,
> Mindy Holmes
> Mason Public Library
>
>
>
>
>
>
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-- 

Eric M. Lochtefeld

Lochte Technology Ltd

P: (567)-279-1110

E: Eric at lochtefeld.org
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