[OPLIN 4cast] OPLIN 4cast #399: Chatting gets serious

Wed Aug 20 10:30:15 EDT 2014

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OPLIN 4Cast

OPLIN 4cast #399: Chatting gets serious
August 20th, 2014

chat bubblesInstant messaging is not new. Neither is the online chat 
room. The CompuServe "CB Simulator" in 1980 was probably the first 
Internet application that we would recognize now as instant messaging. 
Internet Relay Chat (IRC), the ancestor of today's chat rooms, dates 
from 1988. Now add the more modern increase in the use of mobile 
devices, mix in some annoyance with email spam, and suddenly the 
venerable old chat is a hot business communication application. When you 
remember that many of the people now entering the workforce grew up 
using their phones to message friends, that's not really a surprising 
development.

  * Why these startups think chat apps are the next big thing in
    workplace collaboration
    <http://gigaom.com/2014/08/01/why-these-startups-think-chat-apps-are-the-next-big-thing-in-workplace-collaboration/>
    (GigaOM | Jonathan Vanian) "The idea is that workers are now
    spending their days immersed in the world of the chat box; a sort of
    modern-day equivalent of the office water cooler, where ideas and
    jokes can be shared, but also - thanks to software and the ability
    to link up to the storage-service providers - the place where
    documents can be stored, indexed and able to be easily accessed.
    According to a recent Gigaom Research report
    <http://research.gigaom.com/report/contextual-conversation-work-chat-will-dominate-collaboration/>
    by Stowe Boyd, this idea of contextual conversation 'is likely to
    become the dominant social motif of the next generation of
    work-technology applications.'"
  * Why enterprise mobile messaging is the latest startup craze
    <http://www.citeworld.com/article/2115224/mobile-byod/enterprise-mobile-messaging-overview.html>
    (CITEworld | Matt Weinberger) "In libraries, coffee shops, and
    anywhere else where workers are not in front of a computer all day,
    text and IM is the smartphone-friendly mode of communication of
    choice. That means that coworkers need to befriend each other on
    their personal social networks, or else swap phone numbers, neither
    of which makes for a healthy or comfortable life-work balance. It's
    a lot easier when you empower those same front-office workers with a
    tool where they don't need to know the phone number of the person
    they need to talk to."
  * Beyond Google Hangouts: What these chat apps are doing differently
    <http://highspeedinternet.com/blog/technology/beyond-google-hangouts-what-these-chat-apps-are-doing-differently>
    (HSI blog | Ryann Rasmussen) "Many of the chat startups mentioned
    here [Slack, HipChat, Flowdock, and Convo] are still in their
    infancy, but they're already making a splash. Inspired by everything
    from small businesses to giants, these chat startups are looking at
    the workplace from every angle. Larger companies like Rally,
    Atlassian and Microsoft are purchasing these startups, a testament
    to their potential in offices around the globe."
  * Slack is killing email
    <http://www.theverge.com/2014/8/12/5991005/slack-is-killing-email-yes-really>
    (The Verge | Ellis Hamburger) "There's something intrinsic to
    communicating with a larger number of people that's going to be
    difficult to manage, especially given the amount of information we
    get. Email has gotten worse over the last 10 years or so. Ten years
    ago, 50 to 60 percent of email was from another person, and now it's
    8 to 10 percent. The other 90 percent is from a machine - email
    marketing, receipts, new Twitter followers, Facebook comments,
    check-ins, monthly statements, blah blah blah."

*/Articles from Ohio Web Library <http://ohioweblibrary.org>:/*

  * Instant messaging cuts workplace interruption.
    <http://web.a.ebscohost.com.proxy.oplin.org/pov/detail/detail?sid=405ea30a-035d-41a0-be9a-5651a1a65009%40sessionmgr4001&vid=0&hid=4201&bdata=JnNpdGU9cG92LWxpdmU%3d#db=pwh&AN=33627232>
    (/USA Today Magazine/, August 2008, p1-2)
  * Instant messaging as a task-support tool in information technology
    organizations.
    <http://web.a.ebscohost.com.proxy.oplin.org/ehost/detail/detail?sid=1106555b-5f3f-4064-a258-edec5c4efd93%40sessionmgr4004&vid=0&hid=4201&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=buh&AN=83789954>
    (/Journal of Business Communication/, January 2013, p68-86 | Pilar
    Pazos, Jennifer M. Chung, and Marina Micari)
  * Nature and nurture: The impact of automaticity and the structuration
    of communication on virtual team behavior and performance.
    <http://web.a.ebscohost.com.proxy.oplin.org/ehost/detail/detail?sid=dc90e6e2-2827-4588-87db-8620b35b8733%40sessionmgr4002&vid=0&hid=4201&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=buh&AN=95753995>(/MIS
    Quarterly/, June 2014, p521-A4 | Valerie L. Bartelt and Alan R. Dennis)

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