[OPLINLIST] Rediscovering the Lost Art of Customer Service: Blue Ash, Ohio

[SWON Libraries]

*This announcement has been posted to several lists.  Our apologies for 
any duplication.
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*


  Rediscovering the Lost Art of Customer Service
  <http://www.swonlibraries.org/viewevent?id=1011>

Have you noticed that Customer Service has become nearly extinct? Here's 
your opportunity to learn how to set yourself apart -- by rediscovering 
the lost art of customer service -- and it IS an art! You'll discover:

· how to avoid the abuse of technology in your interaction with patrons.
· what it really means to take care of those who use your services.
· 15 seldom used techniques that will nurture your relationships.
· what customers really want to hear from you.

And in the rare (!) instance that you encounter a somewhat difficult 
patron, you'll learn:

· 11 specific steps to take to satisfy that patron.
· 5 of the best ways to combat the stress that sometimes accompanies 
those encounters.

If you deal with patrons in any way, or if you deal with internal 
library customers, don't miss this opportunity to "be the best you can be!"


      Date

Thursday, April 12th, 2007


      Time

1:00 p.m. - 4:00 p.m.


      Location

SWON Libraries Office


      Speaker(s)

*Linda Bruno's* experience encompasses more than twenty years of 
hands-on management experience and highlights a broad range of 
leadership skills. She has managed areas such as purchasing, customer 
service, and sales - a diversity that has allowed her to develop an 
exceptional overall view of the business environment. Her experience as 
a national trainer with Dun & Bradstreet has expanded her ability to 
communicate effectively. When training, her ability to combine humor and 
real-life experience with her knowledge of the topics she presents 
enables her to relate to her audience in a unique way.

Linda resides in Ocala, Florida, with her husband, Guy. When she is not 
sharing her knowledge with others, she can be found writing articles and 
greeting cards, reading, making jewelry or spending time with her 
husband and their animals.


      Meal

Light refreshments will be provided


      Audience

This workshop is open to all involved in customer service activities


      Contributing Member of SWON Libraries

$35


      Friend of SWON Libraries

$35


      Contributing Member of NEO-RLS, NORWELD, or SERLS

$35


      Other

$35

The deadline to register is Monday, April 9th, 2007



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