[OPLINLIST] KnowItNow24x7 Newsletter Online

[Donald Boozer]

The December 2009 issue of the KnowItNow24x7 Newsletter is now available online at:

http://provider.knowitnow.org/node/513

In this issue, you'll find:

- The Year In Review
- An Update on the Upcoming Consolidation
- A Sampling of Patron Survey Comments from November
- Statistics: Top 25 Answering Institutions for November
- Online Resources: Design, Create, Share

Enjoy!

As always, if your library is not currently a part of the KnowItNow24x7 answering network, contact support at knowitnow.org to find out how to get involved. There are a number of options which include providing a local online reference service for your patrons, monitoring commercial IM services, answering KIN24x7 email questions, or serving as a traditional statewide service provider.

Donald Boozer
KnowItNow24x7 Coordinator
OLC RISD Coordinator, 2010
Cleveland Public Library
Automation Department
325 Superior Avenue East
Cleveland, OH 44114
216-623-2960 (Work)
216-623-7120 (Fax)
dboozer at cpl.org
http://www.knowitnow.org