[OPLINLIST] Library Specialist - Call Center - Middletown Ohio

[Terri Manney]

MidPointe Library - Call Center - Full Time – Middletown Ohio



As a call center specialist, during your shifts you would provide excellent customer service over the telephone to our diverse population by answering questions, solving patron needs & issues; giving reading recommendations; assisting patrons with library downloadable content (ebooks); explaining library policies & procedures; & giving general library service over the telephone. You would also problem solve patron records, fees, holds & complaints, & forward and/or transfer inbound calls to the appropriate library staff. As a member of the public services team, you'll work independently & work with co-workers in the call center.

MidPointe is located on the east side of Butler County, Ohio in a vibrant, dynamic, diverse community that enjoys community support. Nestled between Cincinnati and Dayton, the area has a wide variety of schools, entertainment, dining experiences, sports, and cultural events. We have something for everyone!


To Be Successful, You Will Need To:

  *   Have a high school diploma or equivalent
  *   Have a friendly telephone voice, strong telephone and verbal communication skills including proper grammar, as well as have active listening skills.
  *   Over the telephone, must be able to identify patron needs, clarify information, and provide articulate responses.
  *   Have excellent customer service, a strong service ethic; be reliable; have sound judgement, good research skills, excellent problem-solving skills, be able to handle confidential information; and adapt rapidly to change.
  *   Have computer experience that includes MS Office, the Internet, Google Drive, downloadable devices, scheduling software, and ideally library software experience is helpful.
  *   Be familiar with literature that appeals to all ages.
  *   Be able to learn and carry out the responsibilities of the position.
  *   Be able to effectively read (including cursive), write, speak, and understand English, as well as have sufficient dexterity to meet the job requirements.
  *   Regular and predictable physical attendance is required.


Work Schedule:

40 hours per week. The hours and schedule vary and will include days, evenings, and weekends.



Salary:

The pay range is $14.48 – $21.46, the pay rate depends on experience.



Benefits:

Full-time benefits include state retirement; direct deposit, medical, health savings account, dental, vision, and life insurance; accrued vacation, sick time, and short-term disability; paid holiday's and holiday bank time; personal time; education assistance; Emergency Paid Sick Leave for Covid time off purposes, and more.



Physical Requirements:

-Must have manual dexterity and visual acuity sufficient to operate library equipment.

-Must have sufficient clarity of speech and hearing which permits satisfactory communication with others.

-Must be able to work in areas that may contain cleaning odors, dust, or other possible allergens.



 Apply:

Complete a required MidPointe Library System employment application found at: https://secure.entertimeonline.com/ta/6138957.jobs?ShowAllOpenings



Inquiries:

The full job description for this opening is on our website at:

https://www.midpointelibrary.org/page/jobs.

Please, only call the library if you need assistance in completing the required online application.




Terri Manney
Human Resources Assistant
MidPointe Library System
125 S Broad St
Middletown OH 45044
1.513.705.8516
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.oplin.org/pipermail/oplinlist/attachments/20220221/fbee2fcc/attachment.htm>