[OPLINLIST] IT Technician - Middletown Ohio

[Terri Manney]

MidPointe Library – IT Technician – Full Time – Middletown, Ohio



Working in the IT Department will give you an opportunity to use your computer knowledge for a lot of different things, so each day is a little different. It's a mix of customer service to co-workers & library patrons through help desk support for Windows & Apple Mac environments; computer troubleshooting to resolve problems with hardware & software; providing LAN, WAN, Wi-Fi support; monitoring network systems & software; virtual infrastructure support; hardware & software installation & updating; monitoring & adjusting VOIP telephone systems; & various computer projects. You'll talk with co-workers via email, online, over the phone, or in-person to help them with various computer issues. You'll be in the public areas fixing or repairing the computers, printers, & various devices that the public use as well as interact with patrons in-person and on the phone. You’ll also help in the makerspace as needed. You don’t need library experience, we provide training and hands-on learning to help you thrive and get up to speed with our computer operations.



MidPointe is located on the east side of Butler County, Ohio in a vibrant, dynamic, diverse community that enjoys community support. Nestled between Cincinnati and Dayton, the county has a wide variety of schools, entertainment, dining experiences, sports, and cultural events. We have something for everyone!


To Be Successful, You Will Need To:

  *   Have a high school diploma; a degree in computer or management information science is helpful.
  *   Have a minimum of 2 years experience in computers & network technical support.
  *   Be able to travel between library facilities at a moment's notice & be insurable on the library's insurance.
  *   Provide excellent customer service to our staff & patrons.
  *   Have prior experience with Windows desktop & server operating systems, as well as be familiar with the Apple Mac environment.
  *   A working knowledge of virtualization & Hyper V is needed. LAN, WAN, A+, Office 365 administration, ILS, and Microsoft Azure experience highly desired.
  *   Have working experience in the use and configuration of network components including routers, switches, & servers.
  *   Make effective decisions based on sound judgement, technical knowledge, analytical reasoning ability & resourcefulness.
  *   Maintain friendliness & composure when responding to a variety of problems & unpredictable circumstances as applicable.


Physical Requirements:

  *   Manual dexterity sufficient to use tools for computer maintenance, operate library equipment, and perform general typing and keyboard operation is needed.
  *   Must be able to tolerate moderate noise levels in the computer room and in the public areas.
  *   Able to work in areas that may contain cleaning product odors, dust, or other possible allergens.
  *   Must have sufficient visual acuity to distinguish letters, words & numbers, work with and view software & hardware, as well as a wide variety of materials, in both print & electronic format as needed for the position.
  *   Must hear & see or use prosthetic that will enable assurance of position requirements.
  *
Must be able to lift materials, manipulate boxes & computer equipment that could weigh up to 75 pounds, and be able to run cables & other hardware behind & under furniture.
  *

Hours:
This is a full-time 40 hour per week job based out of Middletown. The hours are generally Mon - Fri 8:00 - 5:00, with the potential to be called in during other days & times for IT & makerspace help and emergencies at any of our branch locations.

Rate of Pay:
The pay range is $19.53-$30.95 per hour, the pay depends on experience.

Benefits:
Our full-time benefit package includes state retirement; medical with a health savings account & an employer contribution, dental, vision, & life insurance; accrued vacation, sick time, and short-term disability; personal days; holidays & holiday bank days; tuition reimbursement; Emergency Sick Paid Leave for Covid sickness time off purposes; professional development & more.
Apply:

Complete a required MidPointe Library System employment application found at: https://secure.entertimeonline.com/ta/6138957.jobs?ShowAllOpenings. A resume & cover letter may be uploaded with your application.


Inquiries:

The full job description for this opening is available on our website at: https://www.midpointelibrary.org/page/jobs.

Please, only call the library if you need assistance in completing the required online application.


Terri Manney
Human Resources Assistant
MidPointe Library System
125 S Broad St
Middletown OH 45044
1.513.705.8516
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