[OPLINLIST] Public & Outreach Services Manager

[Margaret Robinson]

The Washington-Centerville Public Library, a busy mid-sized suburban library serving a population of approximately 56,000 citizens in the communities of Centerville and Washington Township, is seeking a Public & Outreach Services Manager to help us fulfill our Mission and Values<https://wclibrary.info/documents/vision_mission_values.pdf> and demonstrate our Customer Service Philosophy <https://wclibrary.info/about/documents/customer-service-web.pdf>

Essential Duties & Responsibilities
*         Supervise daily operations including oversight and coordination of programs, services and processes within assigned department.
*         Coordinate system-wide library services to specific target populations including older adults 55+, homebound and residential home residents, underserved patron groups, and other at-risk populations.
*         Seek opportunities to expand Outreach Services.
*         Monitor quality of service provided, recommend and implement enhancements as needed.
*         Monitor and resolve patron behavior issues.
*         Establish and maintain working relationships with community agencies and organizations to collaborate and promote library usage.
*         Promote collaborative activities with other departments, and coordinate and participate in system-wide public events and programs.
*         Lead or support projects pertaining to changes in library operations, facilities, services or other areas.
*         Lead special cross-departmental teams to identify and provide organizational training opportunities.
*         Develop, evaluate and maintain library policies, procedures, and guidelines, including overall maintenance of Operations Manual.
*         Provide staff oversight, training and development; monitor and evaluate work performance and provide performance feedback as needed within the department.
*         Develop content for monthly/annual reports, and statistical reports for presentation to the Board, staff and patrons.
*         Perform other responsibilities as apparent or assigned.

Required Skills & Knowledge
*         Master's in Library Science from an ALA accredited institution or related Master's degree required or equivalent experience.
*         Minimum of five years of progressively responsible experience in a library environment.
*         Minimum of five years of management and/or supervisory experience with directly reporting staff.
*         Excellent analytical, interpersonal, written and verbal communication skills.
*         Demonstrated ability to lead and collaborate with colleagues; working in teams and independently.
*         Hands-on style with exceptional follow through and a sense of humor; good motivational skills.
*         Relationship management, project management and planning skills, both internally and externally.
*         Self-motivated, organized, attentive to detail with excellent time management.
*         Proficient in use of Microsoft Office software.
*         Knowledge of state and federal employment laws, and experience in a union environment.

Compensation & Benefits

*         Starting range of $61,687.81 to $81,384.58 per year

*         Excellent benefits package including pick-up of employee's contribution to Public Employees Retirement System (PERS)

Status/Schedule of Hours

*         Exempt position, 40 hours per week; will be on call to respond to emergency calls.

*         Position is located at the Centerville Library



To Apply

To be considered for this position, please submit cover letter, resume and WCPL application by September 30, 2022 to Human Resources, Washington-Centerville Public Library, 111 West Spring Valley Road, Centerville, OH 45458 or email to: HumanResources at wcpl.lib.oh.us<mailto:HumanResources at wcpl.lib.oh.us>

*         WCPL Application can be found at www.wclibrary.info<http://www.wclibrary.info> under Employment



All offers of employment will be contingent upon the candidate successfully completing a Bureau of Criminal Identification (BCI) fingerprint check.




Margaret Robinson
Human Resources Manager
Washington-Centerville Public Library
111 W. Spring Valley Road
Centerville, OH 45458
Phone:  937-610-4482
Fax:  937-610-4483
Email:  mrobinson at wclibrary.info<mailto:mrobinson at wclibrary.info>


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