[OPLINTECH] remote control

[Chad Neeper]

I use either either RDP (Remote Desktop) or VNC, myself. RDP is already
available on all Windows computers and works quite well. VNC requires a
tiny little server agent to be installed on each controlled computer, but
also works quite well and is free. My preferred flavor of VNC is TightVNC,
which is small and pure.

http://www.tightvnc.org

Unlike RDP, the VNC protocol is cross-platform, so pretty much any VNC
client  on any operating system platform can connect to any VNC server on
any operating system platform.

RDP on the server side is pretty much a Microsoft-only thing, but at least
there are clients available for lots of different client platforms
(android, *nix, Windows--of course, dunno about iOS but I assume so).


In a typical network I support, I usually enable RDP via Group Policies and
also roll out the VNC server service on each desktop computer. It makes
remote support easy.


2 cents,
Chad

______________________________
*Chad Neeper*
Senior Systems Engineer

*Level 9 Networks*
740-548-8070 (voice)
866-214-6607 (fax)

*Full IT/Computer consulting services -- Specialized in libraries and
schools*

On Wed, Jun 3, 2015 at 12:05 PM, Becky Schultz <b.schultz at yourppl.org>
wrote:

> Hello,
>
> Just curious what others are using for remote control when doing tech
> support.  We are looking for something cheap and easy to use!
>
> Thanks!
> --
> Becky Schultz
> Technology Coordinator | Portsmouth Public Library
> (740) 354-5688 ext.10518 | b.schultz at yourppl.org | http://www.yourppl.org
> http://www.twitter.com/portsmouthpl | http://www.facebook.com/yourppl
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>
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