[OPLINTECH] OPLIN e-mail failure

Mon Mar 9 11:46:38 EDT 2015

Yeah we thought of that to. Figured you won't know the accounts. The only
thing I could come up with was to post a message on the website asking for
the directors to get a list of their currently active accounts and forward
it to you. The 2600 might whittle down a little in the process. Not ideal,
but something.

______________________________
*Chad Neeper*
Senior Systems Engineer

*Level 9 Networks*
740-548-8070 (voice)
866-214-6607 (fax)

*Full IT/Computer consulting services -- Specialized in libraries and
schools*

On Mon, Mar 9, 2015 at 11:43 AM, Karl Jendretzky <karljendretzky at gmail.com>
wrote:

> Yeah I'm with you on all those points, and haven't ruled out the idea
> of a failover mail server. Tricky part is that I know which domains we
> need from the Barracuda but I don't know the 2600 user accounts.
>
> It's not ruled out.
>
> Karl Jendretzky
> IT Manager - Ohio Public Library Information Network
> (614) 728-1515
> karl at oplin.org
>
>
> On Mon, Mar 9, 2015 at 11:30 AM, Chad Neeper <cneeper at level9networks.com>
> wrote:
> > Whaaaat?  You mean you can't turn water into wine? You don't have
> unlimited
> > resources? You can't turn base metals into gold? My world has just been
> > shattered.
> >
> > I think probably we all totally understand where you're coming from.
> > Personally, I greatly appreciate all of the hard work you AND the rest of
> > the team have done over the years. You all deserve an extra vacation and
> pay
> > raise. Or at least a nap.
> >
> > From a library point of view, I'm hoping that you set up another mail
> > server. Big picture, I'd strongly suspect the amount of time and money
> saved
> > is worth it vs. each individual library having to deal with it. It stinks
> > for OPLIN Support, but it's hugely useful, especially for smaller
> libraries.
> >
> > You'll hate this idea too (don't shoot the messenger), but someone
> suggested
> > to me just now that perhaps you could set up another mail server in the
> > short term and re-create the accounts with the understanding that all
> mail
> > is gone and this may only be a temporary interim solution. It would be a
> > huge pia for Support to recreate accounts, but it would go a long way
> > towards keeping business running at individual libraries. You could still
> > decide not to continue the service going forward, but it would help
> reduce
> > the emergency thrust upon the libraries and allow them to more gracefully
> > switch to another system.
> >
> > Chad
> > ______________________________
> > Chad Neeper
> > Senior Systems Engineer
> >
> > Level 9 Networks
> > 740-548-8070 (voice)
> > 866-214-6607 (fax)
> >
> > Full IT/Computer consulting services -- Specialized in libraries and
> schools
> >
> > On Mon, Mar 9, 2015 at 10:41 AM, Karl Jendretzky <
> karljendretzky at gmail.com>
> > wrote:
> >>
> >> Well, frankly trying to host mail with limited staff is what got us in
> >> this spot in the first place. OPLIN is 5 people, and I'm the only
> >> sysadmin we have. I've been mostly awake since 2:45am on Friday, and
> >> though I may be overruled at some point I hope that we don't offer
> >> mail any more. Even when working properly it strains the staff an
> >> unnecessary amount.
> >>
> >> Currently I'm in talks with the mail group with the State of Ohio.
> >> They work with Microsoft to provide email to state agencies. I'd like
> >> to have a info sheet we can give to libraries outlining how they can
> >> move onto the state's mail system, but initial response from the state
> >> indicates their team might not be able to handle the load. I've got a
> >> conference call tomorrow morning with the state mail team, and should
> >> know more after.
> >>
> >> -Karl
> >>
> >> On Mon, Mar 9, 2015 at 10:30 AM, Chad Neeper <
> cneeper at level9networks.com>
> >> wrote:
> >> > Ouch.  Thanks for the info.
> >> >
> >> > That's a sinking feeling when you're in the middle of it and watching
> >> > the
> >> > server not do what it's supposed to. I don't wish that feeling on
> >> > anyone!
> >> >
> >> > This is probably early and you may not be ready to announce, but any
> >> > thoughts to set up another mail server and web front-end available to
> >> > all
> >> > libraries, or are you getting out of that game entirely? Knowing that
> >> > will
> >> > help to decide what to do.
> >> >
> >> > Thanks,
> >> > Chad
> >> >
> >> > ______________________________
> >> > Chad Neeper
> >> > Senior Systems Engineer
> >> >
> >> > Level 9 Networks
> >> > 740-548-8070 (voice)
> >> > 866-214-6607 (fax)
> >> >
> >> > Full IT/Computer consulting services -- Specialized in libraries and
> >> > schools
> >> >
> >> > On Mon, Mar 9, 2015 at 10:09 AM, Karl Jendretzky
> >> > <karljendretzky at gmail.com>
> >> > wrote:
> >> >>
> >> >> Everything besides the Zimbra server is running properly.
> >> >>
> >> >> The Zimbra server was running Ubuntu 10, which is reaching end of
> life
> >> >> and
> >> >> needed updated. The server was pushed to Ubuntu 14, and a patch was
> run
> >> >> on
> >> >> Zimbra to bring it up to date, but after the patching finished the
> 80GB
> >> >> LDAP
> >> >> database was corrupted. Attempts to fix the corrupted database
> failed.
> >> >> Backups were restored, and a small patch was attempted to bring it up
> >> >> to
> >> >> U14, but once again there were LDAP issues. A new Ubuntu 10 mail
> server
> >> >> was
> >> >> built, and the exact version of Zimbra for the backups was installed,
> >> >> and
> >> >> the backup data was put in place, but failed. Each step was slightly
> >> >> different errors.
> >> >>
> >> >> My thought is that the Zimbra server went through many updates
> through
> >> >> it's life, and at some point some of the data went out of spec just
> >> >> enough
> >> >> that it could only ever run on the exact U10 environment that it had.
> >> >> That
> >> >> U10 environment no longer exists.
> >> >>
> >> >> Zimbra is a nasty beast. It uses many packages, but none are the
> >> >> repository default packages. All are bundled with Zimbra, and all
> work
> >> >> just
> >> >> the way Zimbra wants them to, meaning that support resources are
> >> >> sparse.
> >> >>
> >> >> The only thing that the Zimbra server was doing was personal email
> >> >> accounts.
> >> >>
> >> >> -Karl Jendretzky
> >> >>
> >> >> _______________________________________________
> >> >> OPLINTECH mailing list
> >> >> OPLINTECH at lists.oplin.org
> >> >> http://lists.oplin.org/mailman/listinfo/oplintech
> >> >>
> >> >>
> >> >
> >> >
> >> > _______________________________________________
> >> > OPLINTECH mailing list
> >> > OPLINTECH at lists.oplin.org
> >> > http://lists.oplin.org/mailman/listinfo/oplintech
> >> >
> >> >
> >>
> >>
> >>
> >> --
> >> -Karl
> >> _______________________________________________
> >> OPLINTECH mailing list
> >> OPLINTECH at lists.oplin.org
> >> http://lists.oplin.org/mailman/listinfo/oplintech
> >>
> >
> >
> > _______________________________________________
> > OPLINTECH mailing list
> > OPLINTECH at lists.oplin.org
> > http://lists.oplin.org/mailman/listinfo/oplintech
> >
> >
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