[OPLINTECH] OPLIN e-mail failure

[Bob Neeper]

Glad I'm 'retired'.

Chad's too kind.  My suggestion.

You can get 500 + accounts quickly from the list servers when you log in .
Probably most active people watch some of the lists.



R. W. (Bob) Neeper
(Retired Toledo Scale Engineer & Computer Guy)

Volunteering at:
Community Library
44 Burrer Dr.
Sunbury, Oh 43074
Tel:  (740)-965-3901




On 3/9/2015 11:46 AM, Chad Neeper wrote:
> Yeah we thought of that to. Figured you won't know the accounts. The only 
> thing I could come up with was to post a message on the website asking for the 
> directors to get a list of their currently active accounts and forward it to 
> you. The 2600 might whittle down a little in the process. Not ideal, but 
> something.
>
> ______________________________
> *Chad Neeper*
> Senior Systems Engineer
>
> *Level 9 Networks*
> 740-548-8070 (voice)
> 866-214-6607 (fax)
>
> /Full IT/Computer consulting services -- Specialized in libraries and schools/
>
> On Mon, Mar 9, 2015 at 11:43 AM, Karl Jendretzky <karljendretzky at gmail.com 
> <mailto:karljendretzky at gmail.com>> wrote:
>
>     Yeah I'm with you on all those points, and haven't ruled out the idea
>     of a failover mail server. Tricky part is that I know which domains we
>     need from the Barracuda but I don't know the 2600 user accounts.
>
>     It's not ruled out.
>
>     Karl Jendretzky
>     IT Manager - Ohio Public Library Information Network
>     (614) 728-1515 <tel:%28614%29%20728-1515>
>     karl at oplin.org <mailto:karl at oplin.org>
>
>
>     On Mon, Mar 9, 2015 at 11:30 AM, Chad Neeper <cneeper at level9networks.com
>     <mailto:cneeper at level9networks.com>> wrote:
>     > Whaaaat?  You mean you can't turn water into wine? You don't have unlimited
>     > resources? You can't turn base metals into gold? My world has just been
>     > shattered.
>     >
>     > I think probably we all totally understand where you're coming from.
>     > Personally, I greatly appreciate all of the hard work you AND the rest of
>     > the team have done over the years. You all deserve an extra vacation and pay
>     > raise. Or at least a nap.
>     >
>     > From a library point of view, I'm hoping that you set up another mail
>     > server. Big picture, I'd strongly suspect the amount of time and money saved
>     > is worth it vs. each individual library having to deal with it. It stinks
>     > for OPLIN Support, but it's hugely useful, especially for smaller libraries.
>     >
>     > You'll hate this idea too (don't shoot the messenger), but someone suggested
>     > to me just now that perhaps you could set up another mail server in the
>     > short term and re-create the accounts with the understanding that all mail
>     > is gone and this may only be a temporary interim solution. It would be a
>     > huge pia for Support to recreate accounts, but it would go a long way
>     > towards keeping business running at individual libraries. You could still
>     > decide not to continue the service going forward, but it would help reduce
>     > the emergency thrust upon the libraries and allow them to more gracefully
>     > switch to another system.
>     >
>     > Chad
>     > ______________________________
>     > Chad Neeper
>     > Senior Systems Engineer
>     >
>     > Level 9 Networks
>     > 740-548-8070 <tel:740-548-8070> (voice)
>     > 866-214-6607 <tel:866-214-6607> (fax)
>     >
>     > Full IT/Computer consulting services -- Specialized in libraries and schools
>     >
>     > On Mon, Mar 9, 2015 at 10:41 AM, Karl Jendretzky
>     <karljendretzky at gmail.com <mailto:karljendretzky at gmail.com>>
>     > wrote:
>     >>
>     >> Well, frankly trying to host mail with limited staff is what got us in
>     >> this spot in the first place. OPLIN is 5 people, and I'm the only
>     >> sysadmin we have. I've been mostly awake since 2:45am on Friday, and
>     >> though I may be overruled at some point I hope that we don't offer
>     >> mail any more. Even when working properly it strains the staff an
>     >> unnecessary amount.
>     >>
>     >> Currently I'm in talks with the mail group with the State of Ohio.
>     >> They work with Microsoft to provide email to state agencies. I'd like
>     >> to have a info sheet we can give to libraries outlining how they can
>     >> move onto the state's mail system, but initial response from the state
>     >> indicates their team might not be able to handle the load. I've got a
>     >> conference call tomorrow morning with the state mail team, and should
>     >> know more after.
>     >>
>     >> -Karl
>     >>
>     >> On Mon, Mar 9, 2015 at 10:30 AM, Chad Neeper
>     <cneeper at level9networks.com <mailto:cneeper at level9networks.com>>
>     >> wrote:
>     >> > Ouch.  Thanks for the info.
>     >> >
>     >> > That's a sinking feeling when you're in the middle of it and watching
>     >> > the
>     >> > server not do what it's supposed to. I don't wish that feeling on
>     >> > anyone!
>     >> >
>     >> > This is probably early and you may not be ready to announce, but any
>     >> > thoughts to set up another mail server and web front-end available to
>     >> > all
>     >> > libraries, or are you getting out of that game entirely? Knowing that
>     >> > will
>     >> > help to decide what to do.
>     >> >
>     >> > Thanks,
>     >> > Chad
>     >> >
>     >> > ______________________________
>     >> > Chad Neeper
>     >> > Senior Systems Engineer
>     >> >
>     >> > Level 9 Networks
>     >> > 740-548-8070 <tel:740-548-8070> (voice)
>     >> > 866-214-6607 <tel:866-214-6607> (fax)
>     >> >
>     >> > Full IT/Computer consulting services -- Specialized in libraries and
>     >> > schools
>     >> >
>     >> > On Mon, Mar 9, 2015 at 10:09 AM, Karl Jendretzky
>     >> > <karljendretzky at gmail.com <mailto:karljendretzky at gmail.com>>
>     >> > wrote:
>     >> >>
>     >> >> Everything besides the Zimbra server is running properly.
>     >> >>
>     >> >> The Zimbra server was running Ubuntu 10, which is reaching end of life
>     >> >> and
>     >> >> needed updated. The server was pushed to Ubuntu 14, and a patch was run
>     >> >> on
>     >> >> Zimbra to bring it up to date, but after the patching finished the 80GB
>     >> >> LDAP
>     >> >> database was corrupted. Attempts to fix the corrupted database failed.
>     >> >> Backups were restored, and a small patch was attempted to bring it up
>     >> >> to
>     >> >> U14, but once again there were LDAP issues. A new Ubuntu 10 mail server
>     >> >> was
>     >> >> built, and the exact version of Zimbra for the backups was installed,
>     >> >> and
>     >> >> the backup data was put in place, but failed. Each step was slightly
>     >> >> different errors.
>     >> >>
>     >> >> My thought is that the Zimbra server went through many updates through
>     >> >> it's life, and at some point some of the data went out of spec just
>     >> >> enough
>     >> >> that it could only ever run on the exact U10 environment that it had.
>     >> >> That
>     >> >> U10 environment no longer exists.
>     >> >>
>     >> >> Zimbra is a nasty beast. It uses many packages, but none are the
>     >> >> repository default packages. All are bundled with Zimbra, and all work
>     >> >> just
>     >> >> the way Zimbra wants them to, meaning that support resources are
>     >> >> sparse.
>     >> >>
>     >> >> The only thing that the Zimbra server was doing was personal email
>     >> >> accounts.
>     >> >>
>     >> >> -Karl Jendretzky
>     >> >>
>     >> >> _______________________________________________
>     >> >> OPLINTECH mailing list
>     >> >> OPLINTECH at lists.oplin.org <mailto:OPLINTECH at lists.oplin.org>
>     >> >> http://lists.oplin.org/mailman/listinfo/oplintech
>     >> >>
>     >> >>
>     >> >
>     >> >
>     >> > _______________________________________________
>     >> > OPLINTECH mailing list
>     >> > OPLINTECH at lists.oplin.org <mailto:OPLINTECH at lists.oplin.org>
>     >> > http://lists.oplin.org/mailman/listinfo/oplintech
>     >> >
>     >> >
>     >>
>     >>
>     >>
>     >> --
>     >> -Karl
>     >> _______________________________________________
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>     >> http://lists.oplin.org/mailman/listinfo/oplintech
>     >>
>     >
>     >
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