[OPLINTECH] Job Opening: Systems Support Technician - Akron-Summit County Public Library

[Hutchison, Ann]

JOB TITLE: SYSTEMS SUPPORT TECHNICIAN

LOCATION: INFORMATION TECHNOLOGY DEPARTMENT
H                          HOURS: Full-time (37.5 hours), including evening and weekend hours, not job-share eligible
SALARY: Grade 9, $16.95/hour
DUTIES & RESPONSIBILITIES:
Responsibilities include supporting the Library's end-users in diagnosing & resolving simple hardware and software issues involving internet connectivity, email, phones, printers, copiers, Office Suite, library software, and more; delivers service and support including, but not limited to, resolving username and password problems, uninstalling and reinstalling software applications, verifying proper hardware and software set up, power cycling equipment, and troubleshooting email issues for end-users by phone and via remote PC connection; support involves clearly communicating technical solutions in a user-friendly, professional manner and includes receiving, prioritizing, documenting, and actively resolving end-user help requests. Works evening and weekends as assigned. Performs other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Demonstrated problem-solving ability; ability to accurately access customer needs; excellent written and verbal communication skills; excellent customer service skills and the ability to communicate in a user-friendly manner; strong documentation skills with keen attention to detail; experience with desktop operating systems; knowledge of common software, hardware, and peripheral equipment. Minimum high school education or equivalent required, two years of college level IT coursework preferred; work experience with end-user relations in IT preferred; IT industry recognized certifications preferred. Possession of a valid Ohio Driver's license (work may involve traveling between ASCPL libraries) or the ability to obtain one is required.
DEADLINE FOR APPLICATION: OPEN UNTIL FILLED
For consideration, applicants for this position must either submit a resume including salary history and a cover letter indicating previous applicable experience and training or complete an Employment Application in the Human Resources Department at Main Library. Resumes should be emailed to: library-HR at akronlibrary.org<mailto:library-HR at akronlibrary.org> <mailto:library-HR at akronlibrary.org> or should be mailed to: Human Resources, Akron-Summit County Public Library, 60 S. High Street, Akron OH 44326-0001. For more information about the Akron-Summit County Public Library system, please visit our website at www.akronlibrary.org<http://www.akronlibrary.org/>.<http://www.akronlibrary.org/>
THE AKRON-SUMMIT COUNTY PUBLIC LIBRARY IS AN EQUAL OPPORTUNITY EMPLOYER.
Job Listings Hotline: 330-643-9105

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