[OPLINTECH] Windows Update/Printer Issues

[Chris Tolin]

I am currently working on this and I think I have a solution.  Microsoft
has provided an update to some issues provided in a previous recent update
and will be releasing the patch in a future update.  Source
<https://www.reddit.com/r/msp/comments/h0jie2/202006_rollup_kb4560960_and_printing/>
If you need the update now, go here...  Microsoft manual update catalog
<https://www.catalog.update.microsoft.com/Search.aspx?q=2020-06>.  I was
able to get one of our printers working after installing the correct update
for the version of windows 10 installed on that particular pc.

I hope this helps everyone!

Cheers

Chris Tolin
Technology Coordinator
Kent Free Library
312 W. Main Street
Kent, Oh. 44240
(330) 673-4414 ext.128


On Fri, Jun 19, 2020 at 11:53 AM Chad Neeper via OPLINTECH <
oplintech at lists.oplin.org> wrote:

> We had a small rash of Windows computers that oddly experienced printing
> problems at one library within the last couple of weeks. We couldn't
> specifically associate the problems with Windows Updates, but I did wonder
> if that was perhaps the case. There are *SO* many severe problems related
> to Windows Updates that I no longer pay attention to the dire warnings that
> start popping up as soon as each month's update is released, so I'm not
> specifically familiar with printer-related issues caused by the latest
> Windows Updates. But in our case, just normal printer troubleshooting
> resolved our printing issues. I would assume you've tried something as
> basic as completely uninstalling the current printer driver, then
> downloading the latest driver from the printer manufacturer's website and
> installing that. But if not...that would be my very first suggestion.
>
> Good luck,
> Chad
>
> ______________________________
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>
> *Chad Neeper*
> Senior Systems Engineer
>
> *Level 9 Networks*
> 740-548-8070 (voice)
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>
> *Full IT/Computer consulting services -- Specialized in public libraries*
>
>
> On Fri, Jun 19, 2020 at 10:10 AM Jennifer Bates via OPLINTECH <
> oplintech at lists.oplin.org> wrote:
>
>> Has anyone had issues with the latest windows update causing their
>> printer/copy machines to not work?  We have a few staff machines that were
>> not set to automatically update and they still print to the printer/copy
>> machine.  I have tried the microsoft instructions to correct the issue but
>> it did not fix the problem.  If I don't cancel the print jobs that will not
>> print normally and restart the computer they do print when it restarts.  It
>> seems like something is still running and blocking the path to the
>> printer.  Any suggestions would be appreciated.
>>
>> Thank You,
>> --
>>
>> *Jennifer Bates*
>>
>> *Minerva Public Library*
>>
>> *Adult Services*
>> *677 Lynnwood Dr*
>> *Minerva OH 44657*
>> *330-868-4101*
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