[OPLINTECH] Technology for curbside pickup service

[Eric Lochtefeld]

I built a "program" using Google Forms, Sheets, and Scripts. See it here,
just don't hit 'submit' on the last page: MercerLibrary.org/curbside
The form can be used to: Schedule a pickup, place a generic request or let
us know you are here.

On the backend, there are pivot tables (that automatically update) to show
1. Who is here waiting  2. What "general requests" need to be picked  3.
List of scheduled pickups by name or by time.

Staff are split into three stations: Call Center, Pickers & Pullers, and
Circ Desk. Each station helps keep co-workers separate from each other.  If
a patron does not schedule we submit the form in our "call center" station
and designate it wasn't scheduled ahead of time, this lets the circ desk
know that it still needs checked out. Scheduled pickups are checked out
approximately 45 minutes before the pickup time to minimize wait time and
keep us organized. Knowing when someone is coming also helps us prioritize
the generic requests based on time.

Notices (phone calls and text messages) have been changed to inform patrons
to contact the library to schedule a pickup.  We also added a large banner
that has the URL and sign at the labeled pickup spots.

I've attached some of our materials, feel free to contact me off-list with
questions,

Eric Lochtefeld / IT Specialist
Mercer County District Libraries
303 North Main St
Celina, Ohio 45822
Office: 419-586-4442 <1-419-586-4442> ext 7.
http://MercerLibrary.org <http://mercerlibrary.org/>
<http://mercerlibrary.org>


On Wed, May 6, 2020 at 10:03 AM Phil Shirley via OPLINTECH <
oplintech at lists.oplin.org> wrote:

> If you're planning on doing curbside pickup service, do you schedule
> appointments (like a window of time on a certain day), and if so, what
> technology do you use for that?
>
>
> My initial thoughts are that simple is good: Maybe specific times won't be
> necessary, and if they are we could add something to the hold pickup notice
> that says to call to schedule a time. I know there are also more high-tech
> ways to schedule things.
>
>
> Phil
>
>
> *Phil Shirley*
> *IT Manager*
> *Cuyahoga Falls Library*
> *p.* 330.928.2117 x109 *e.* pshirley <pshirley at cuyahogafallslibrary.org>
> @cuyahogafallslibrary.org <pshirley at cuyahogafallslibrary.org>
> <pshirley at cuyahogafallslibrary.org>
> *w. *cuyahogafallslibrary.org <http://www.cuyahogafallslibrary.org/> *a. *2015
> Third Street, Cuyahoga Falls, OH 44221
>
> <https://www.facebook.com/fallslibrary/>
> <https://www.facebook.com/fallslibrary/>
> <https://twitter.com/FallsLibrary>
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>
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