[OPLINTECH] Viewing Unemployment Correspondence problem

[Kim Null]

The only way I have found to make it work is by downloading the
attachment and then opening it with Adobe. I have pro on my machine so that
has worked. I did just try to open something on a patron computer and I
noticed that I had to right-click and choose open with Adobe Reader DC as
it defaulted to Microsoft Edge. It has been an ongoing issue that I have
not been able to get an answer from them about. Another hint, if the patron
wants to send a copy to someone, many times the recipient is not able to
open it. I have had patrons save the item as an image and then send it...
it is a hot mess and I hope they fix it soon.

*Kim Null*
*Adult Services Librarian*

*Pronouns: She/Her/Hers*
*Grafton-Midview Public Library*
*440-926-3317*
*www.gmplibrary.org <http://www.gmplibrary.org>*
*knull at gmplibrary.org* <knull at gmplibrary.org>






On Tue, Aug 10, 2021 at 10:59 AM Robin Bombin via OPLINTECH <
oplintech at lists.oplin.org> wrote:

> We are working on a way to help one of our patrons view their Ohio
> Department of Job & Services (ODJS) Unemployment correspondence.
>
>
>
> Yesterday, when the patron chose the ODJS correspondence to view, the
> message downloaded as a pdf. I had them open the pdf using Adobe Reader DC,
> version 2020.006.20042. After opening the pdf in Adobe Reader DC, we
> received a message stating we need to install a font package and to click
> “Go” to navigate to the download. Clicking on “Go” took us nowhere and the
> pdf is blank.
>
>
>
> This morning, I updated Adobe Reader DC to the latest version but don’t
> know of a way to test it.
>
>
>
> Has anyone had this problem and found a successful work around?
>
>
>
> Thank you for your help,
>
>
>
> Robin Bombin
>
> IT Manager | Troy-Miami County Public Library
>
> 419 West Main Street, Troy, Ohio 45373
>
> 937.339.0502 x 111 | rbombin at tmcpl.org
>
>
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