[OPLINTECH] Viewing Unemployment Correspondence problem

[welchly at herrickliboh.org]

We're using Adobe Reader DC v2019.021.20061 and it works, as long as 
they save and open in Adobe. If they open in a browser -- any browser -- 
it doesn't work.

---
Lynne Welch - Herrick Memorial Library of Wellington OH
ph. 440-647-2120  e. welchly at herrickliboh.org

On 2021-08-10 11:13, Kim Null via OPLINTECH wrote:

> The only way I have found to make it work is by downloading the 
> attachment and then opening it with Adobe. I have pro on my machine so 
> that has worked. I did just try to open something on a patron computer 
> and I noticed that I had to right-click and choose open with Adobe 
> Reader DC as it defaulted to Microsoft Edge. It has been an ongoing 
> issue that I have not been able to get an answer from them about. 
> Another hint, if the patron wants to send a copy to someone, many times 
> the recipient is not able to open it. I have had patrons save the item 
> as an image and then send it... it is a hot mess and I hope they fix it 
> soon.
> 
> _ _
> _Kim Null_
> _Adult Services Librarian_
> Pronouns: She/Her/Hers
> 
> _Grafton-Midview Public Library_
> _440-926-3317_
> _www.gmplibrary.org [1]_
> _knull at gmplibrary.org_
> 
> On Tue, Aug 10, 2021 at 10:59 AM Robin Bombin via OPLINTECH 
> <oplintech at lists.oplin.org> wrote:
> 
>> We are working on a way to help one of our patrons view their Ohio 
>> Department of Job & Services (ODJS) Unemployment correspondence.
>> 
>> Yesterday, when the patron chose the ODJS correspondence to view, the 
>> message downloaded as a pdf. I had them open the pdf using Adobe 
>> Reader DC, version 2020.006.20042. After opening the pdf in Adobe 
>> Reader DC, we received a message stating we need to install a font 
>> package and to click "Go" to navigate to the download. Clicking on 
>> "Go" took us nowhere and the pdf is blank.
>> 
>> This morning, I updated Adobe Reader DC to the latest version but 
>> don't know of a way to test it.
>> 
>> Has anyone had this problem and found a successful work around?
>> 
>> Thank you for your help,
>> 
>> Robin Bombin
>> 
>> IT Manager | Troy-Miami County Public Library
>> 
>> 419 West Main Street, Troy, Ohio 45373
>> 
>> 937.339.0502 x 111 | rbombin at tmcpl.org 
>> _______________________________________________
>> OPLINTECH mailing list
>> OPLINTECH at lists.oplin.org
>> http://lists.oplin.org/mailman/listinfo/oplintech


Links:
------
[1] http://www.gmplibrary.org
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