[OPLINTECH] Trouble with DeepFreeze

[Mindy Holmes]

Thanks, guys.  Have done that.  DeepFreeze acknowledges this as a known issue with Windows 10.  I even got to go on 8.64 ahead of schedule which did not fix the issue.  8.63 seems to be the update, according to DeepFreeze, that sparked this issue with Windows 10 H2.

From: Technology Coordinator <techco at acdl.info>
Sent: Monday, September 26, 2022 10:48 AM
To: Larry Ritchie <lritchie at tusclibrary.org>
Cc: oplintech at lists.oplin.org; Mindy Holmes <mindy.holmes at masonpl.org>
Subject: Re: [OPLINTECH] Trouble with DeepFreeze

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Mindy,

Larry is correct, the thawing and running updates are crucial.  We schedule regular updates.

I would also ensure that you are using the most up to date version of Deep Freeze.

Deep Freeze has recommended completely uninstalling Deep Freeze on OS upgrades to avoid some issues.  I have had a couple of iMacs that I've had to rebuild after OS upgrades while only thawing the devices.

Mark


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Mark Sanzotta

Technology Coordinator

Ashtabula County District Library System | 440-990-2339

Gather | Read | Discover | Transform

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On Mon, Sep 26, 2022 at 10:37 AM Larry Ritchie via OPLINTECH <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>> wrote:
Any time I've had that issue, usually rebooting them thawed and doing all of the various windows patches & firmware/driver updates and then freezing again seems to fix it.


Larry Ritchie
IT Manager, Tuscarawas County Public Library System

Office: 330.364.4474 ext 235

Cell: 330-983-6941

lritchie at tusclibrary.org<http://tusclibrary.org>

www.tusclibrary.org<http://www.tusclibrary.org>
121 Fair Avenue NW, New Philadelphia, OH 44663

________________________________
From: OPLINTECH <oplintech-bounces at lists.oplin.org<mailto:oplintech-bounces at lists.oplin.org>> on behalf of Mindy Holmes via OPLINTECH <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>>
Sent: Monday, September 26, 2022 10:34 AM
To: oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org> <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>>
Subject: [OPLINTECH] Trouble with DeepFreeze


Has anyone else experienced the sporadic lockup of pcs using DeepFreeze?  The machines will just randomly lockup while patrons are using them and must be rebooted each time.  If you have experienced this and you have found a comparable replacement that you would recommend from experience using it, that would be greatly appreciated.  Running our public machines in a “thawed” state to avoid the issue is not an option for us.



Thanks,

Mindy Holmes

Mason Public Library (OH)
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