[OPLINTECH] Trouble with DeepFreeze

[Chad Neeper]

Faronics' Deep Freeze seems to always work beautifully...when Microsoft
doesn't break it. I never once had a problem with it until Windows 8 came
along and Microsoft catastrophically broke (to the extent of needing a full
Windows reinstall) it with two different Windows Updates over a 1-2 year
period. Even since then, I've found it to be negatively impacted on several
different occasions by a Windows Update. Fortunately, not quite to the
extreme extent of the first of those two original events with Win8.x, but
occasionally up to the level of what you've described. With that in mind,
have you tried rolling back some of the more recent Windows Updates around
the time you started experiencing the problem to see if you can pinpoint
which one introduced the issue?

If you can identify the update that started your problems, perhaps you can
buy yourself some time until Faronics can correct for the problem.

Naturally, I'm assuming it's a Windows Update that broke Deep Freeze here.
That seems a reasonable assumption considering that the whole point in
using DF in the first place is to control the state of the operating system
and *prevent* change...and yet the one thing that's in a constant state of
unpredictable change now IS the operating system. (Thanks, Microsoft.)

______________________________
*Chad Neeper*
Senior Systems Engineer

*Level 9 Networks*
740-548-8070 (voice)
866-214-6607 (fax)

*Full IT/Computer consulting services -- Specialized in public libraries*


On Mon, Sep 26, 2022 at 11:02 AM Chad via OPLINTECH <
oplintech at lists.oplin.org> wrote:

> We just got that notification, but haven't experienced the issue.  Fingers
> crossed it just likes us 🤞
>
> Chad J. Nichols
> IT Director / Systems Administrator
> Public Library of Mount Vernon and Knox County
> 201 N. Mulberry Street., Mount Vernon, OH 43050
> (740) 392-2665 x245
>
> On September 26, 2022 10:53:30 AM Mindy Holmes via OPLINTECH <
> oplintech at lists.oplin.org> wrote:
>
>> Thanks, guys.  Have done that.  DeepFreeze acknowledges this as a known
>> issue with Windows 10.  I even got to go on 8.64 ahead of schedule which
>> did not fix the issue.  8.63 seems to be the update, according to
>> DeepFreeze, that sparked this issue with Windows 10 H2.
>>
>>
>>
>> *From:* Technology Coordinator <techco at acdl.info>
>> *Sent:* Monday, September 26, 2022 10:48 AM
>> *To:* Larry Ritchie <lritchie at tusclibrary.org>
>> *Cc:* oplintech at lists.oplin.org; Mindy Holmes <mindy.holmes at masonpl.org>
>> *Subject:* Re: [OPLINTECH] Trouble with DeepFreeze
>>
>>
>>
>> *CAUTION:* This email originated outside the organization! Please
>> exercise caution when clicking links or opening attachments. Do not provide
>> any personal or sensitive information. When in doubt, contact your IT
>> Department.
>>
>>
>>
>> Mindy,
>>
>>
>>
>> Larry is correct, the thawing and running updates are crucial.  We
>> schedule regular updates.
>>
>>
>>
>> I would also ensure that you are using the most up to date version of
>> Deep Freeze.
>>
>>
>>
>> Deep Freeze has recommended completely uninstalling Deep Freeze on OS
>> upgrades to avoid some issues.  I have had a couple of iMacs that I've had
>> to rebuild after OS upgrades while only thawing the devices.
>>
>>
>>
>> Mark
>>
>>
>> *Mark Sanzotta*
>>
>> *Technology Coordinator*
>>
>> Ashtabula County District Library System | 440-990-2339
>>
>> *Gather **| **Read **| **Discover **| **Transform*
>>
>>   <https://twitter.com/ACDLibraries>
>> <https://www.facebook.com/ACDLibraries/>
>> <https://www.instagram.com/acdlibraries/> <http://www.acdl.info/>
>> <https://goo.gl/maps/jujBcpKJMzyVjQhd9>
>> <https://www.youtube.com/channel/UCtWDi71WXPnzXsagCKzeGYA>
>>
>>
>>
>>
>>
>> On Mon, Sep 26, 2022 at 10:37 AM Larry Ritchie via OPLINTECH <
>> oplintech at lists.oplin.org> wrote:
>>
>> Any time I've had that issue, usually rebooting them thawed and doing all
>> of the various windows patches & firmware/driver updates and then freezing
>> again seems to fix it.
>>
>>
>>
>>
>>
>> *Larry Ritchie*
>> IT Manager, Tuscarawas County Public Library System
>>
>> Office: 330.364.4474 ext 235
>>
>> Cell: 330-983-6941
>>
>> lritchie at tusclibrary.org
>>
>> www.tusclibrary.org
>>
>> 121 Fair Avenue NW, New Philadelphia, OH 44663
>>
>>
>> ------------------------------
>>
>> *From:* OPLINTECH <oplintech-bounces at lists.oplin.org> on behalf of Mindy
>> Holmes via OPLINTECH <oplintech at lists.oplin.org>
>> *Sent:* Monday, September 26, 2022 10:34 AM
>> *To:* oplintech at lists.oplin.org <oplintech at lists.oplin.org>
>> *Subject:* [OPLINTECH] Trouble with DeepFreeze
>>
>>
>>
>> Has anyone else experienced the sporadic lockup of pcs using DeepFreeze?
>> The machines will just randomly lockup while patrons are using them and
>> must be rebooted each time.  If you have experienced this and you have
>> found a comparable replacement that you would recommend from experience
>> using it, that would be greatly appreciated.  Running our public machines
>> in a “thawed” state to avoid the issue is not an option for us.
>>
>>
>>
>> Thanks,
>>
>> Mindy Holmes
>>
>> Mason Public Library (OH)
>>
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>
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