[OPLINTECH] Envisionware Cloud Nine Feedback

[Becky Hatton]

We also have TBS's MyPC and haven't been super happy with their support. Every time there is any change at all, it becomes a quagmire. They do not monitor nor answer their tickets. I have to telephone them to get any response at all, and if the issue cannot be solved in one conversation, the resolution is slow with little to no communication. I would not recommend them.
-------------------------
Becky Hatton
Technology Coordinator
Logan County Libraries
220 North Main St.
Bellefontaine, OH  43311
937-599-4189
LoganCountyLibraries.org

From: OPLINTECH <oplintech-bounces at lists.oplin.org> On Behalf Of Larry Ritchie via OPLINTECH
Sent: Thursday, October 19, 2023 11:33 AM
To: Hamman, Jeremy <JHamman at gcpl.lib.oh.us>; oplintech at lists.oplin.org; Phil Shirley <pshirley at fallslibrary.org>
Subject: Re: [OPLINTECH] Envisionware Cloud Nine Feedback

Disagree on TBS, we have it here and its pretty awful, lots of issues.

[photo]
Larry Ritchie
IT Manager, Tuscarawas County Public Library System

Office: 330.364.4474 ext 235

Cell: 330-983-6941

lritchie at tusclibrary.org<mailto:lritchie at tusclibrary.org>

www.tusclibrary.org<http://www.tusclibrary.org>
121 Fair Avenue NW, New Philadelphia, OH 44663

________________________________
From: OPLINTECH <oplintech-bounces at lists.oplin.org<mailto:oplintech-bounces at lists.oplin.org>> on behalf of Phil Shirley via OPLINTECH <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>>
Sent: Thursday, October 19, 2023 11:30 AM
To: Hamman, Jeremy <JHamman at gcpl.lib.oh.us<mailto:JHamman at gcpl.lib.oh.us>>; oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org> <oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>>
Subject: Re: [OPLINTECH] Envisionware Cloud Nine Feedback

You didn't ask about other solutions, but in case it's useful: We use TBS for our mobile printing and printing from our public computers (EPrintIt and Papercut); we like the fact that both use the same payment/release/management interface for staff and the public. We also use their MyPC for public computer sign-on, which is integrated with their printing.

 I seem to remember that Princh is mobile-only.


Phil Shirley
IT Manager
Cuyahoga Falls Library
p. 330.928.2117 x109 e. pshirley at fallslibrary.org<mailto:pshirley at fallslibrary.org>
www. fallslibrary.org a. 2015 Third Street, Cuyahoga Falls, OH 44221


-----Original Message-----
From: OPLINTECH <oplintech-bounces at lists.oplin.org<mailto:oplintech-bounces at lists.oplin.org>> On Behalf Of Hamman, Jeremy via OPLINTECH
Sent: Thursday, October 19, 2023 8:28 AM
To: oplintech at lists.oplin.org<mailto:oplintech at lists.oplin.org>
Subject: [OPLINTECH] Envisionware Cloud Nine Feedback

Good morning,

Anyone out there using Envisionware Cloud Nine as a replacement of onsite PC Reservation?  How has the journey been?

We are also beta testing Princh as a potential replacement for LPT1 and mobile print if anyone has any production experience as well and how do you use it?

Thanks,

Jeremy Hamman
Systems Manager
Greene County Public Library
76 E Market St
Xenia, OH 45385
(937) 736-7066




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