[OPLINTECH] Faxing Options

[Phil Shirley]

We used to use Fax24. The idea is that it’s easy to use (which is true in my experience) and that patrons won’t ask staff for help (which is not true). I think we were happy with it.

Now we offer public faxing trough our TBS scan stations; we offer free faxing (not international).

Phil


Phil Shirley (he/him)
IT Manager
Cuyahoga Falls Library
p. 330.928.2117 x109 e. pshirley at fallslibrary.org<mailto:pshirley at fallslibrary.org>
www. fallslibrary.org a. 2015 Third Street, Cuyahoga Falls, OH 44221
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From: OPLINTECH <oplintech-bounces at lists.oplin.org> On Behalf Of Joe Dusenbery via OPLINTECH
Sent: Monday, September 28, 2026 12:05 PM
To: OPLINTECH <oplintech at lists.oplin.org>
Subject: [OPLINTECH] Faxing Options


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Howdy OPLIN Tech Group,

We have never implemented faxing services for our patrons. There was a small-town grocery that offered the service near a few of our locations, so we would guide patrons to those grocery stores for faxing needs. We've heard that the grocery is doing away with that service, and we get the question frequently enough that we want to figure out if this is a service we should add.

Right now, I'm in the research and budgeting phase. Trying to figure out what options exist and how much we should budget for this sort of project for next year.

I'm aware of online free faxing services. The workflow is far from easy, especially for less tech-savvy individuals. Getting physical paperwork scanned digitally, then uploading it to a website, is still a difficult workflow for many.

I have also heard about this option: https://faxscan24.com/<https://urldefense.proofpoint.com/v2/url?u=https-3A__faxscan24.com_&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=uvtPDr9aeblt6N-L3fYJJW9cJaX9gkNGUUtApq4XI68&m=gMGHjgJ-v5Ce-usC3PKzv-tNfEPaB1zxzUB3Od4Eq5KMgTz1UUHyw1FM3olCoaUK&s=RuaFWENEkB_7kSIaOkoDRx1yX6hV8YcjoMpzCh1SzCw&e=>
I believe some libraries already use this service, and we've reached out to the vendor to get more information.

What does everyone else use for faxing? Do you charge patrons for faxing? If so, how much? Do you use the FaxScan24 product? If so, what is your experience with it?

Thank you in advance for all feedback!

Thanks,
Joe

[cid:image003.png at 01DD4F42.C2D90020]
Joe Dusenbery
IT Director
220 N 5th Street | Zanesville, OH 43701
740.453.0391, ext. 152

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