[SEO-Members] Q & A Webinar with Ryan Dowd, author of the American Library Association book, The Librarian’s Guide to Homelessness

[marshams at library.ohio.gov]

Ryan Dowd will be hosting a free live webinar April 2:

One-Hour Live Webinar: of Q&A with Ryan

This webinar will be all questions from you:
·     You can submit questions in advance here: http://www.homelesslibrary.com/qandawebinarsurvey.html<https://gcc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homelesslibrary.com%2Fqandawebinarsurvey.html&data=02%7C01%7Cekelsey%40library.ohio.gov%7C8976d4a2334e4cec9ffa08d7c522bd9b%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C637194625324089724&sdata=b%2BI1rDztelH%2BGWIc0jJ6gObcRyFcB1uigEeHuWNpzS4%3D&reserved=0>
·     Ryan will be taking live questions also

The types of questions you can ask:
·     Is there a specific patron that you are unsure how to handle and would like guidance?
·     Did you have a situation with a homeless patron and you're not sure whether or not you dealt with it correctly?
·     Do you have specific questions about people experiencing homelessness, poverty, mental illness, or substance abuse?
·     Have you heard something about people experiencing homelessness and you're not sure whether or not it's true?
·     Do you have a coworker who struggles when dealing with challenging patrons and want to know how to help him/her?

When: Thursday, April 2 at 1:00 pm Central time (2pm Eastern, Noon Mountain, 11am Pacific)

(A recording of the webinar will be available for one month after the webinar if the technology cooperates)

Pre-Registration Required:  https://zoom.us/webinar/register/3015832712254/WN_kQbcnXc_TAqZqSkqMPLpJQ<https://gcc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fzoom.us%2Fwebinar%2Fregister%2F3015832712254%2FWN_kQbcnXc_TAqZqSkqMPLpJQ&data=02%7C01%7Cekelsey%40library.ohio.gov%7C8976d4a2334e4cec9ffa08d7c522bd9b%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C637194625324099689&sdata=tZMz8m88R5U2oN4zZvhUS8YwNIU1yBjZLc9Yflp1tAc%3D&reserved=0>

Presented by Ryan Dowd:

  *   Author of the American Library Association book, The Librarian’s Guide to Homelessness.
  *   Executive Director of a large homeless shelter outside of Chicago.
  *   Global trainer to libraries, police departments, nonprofits and other organizations on how to compassionately manage problematic behavior from troubled individuals.

If you have trouble accessing the training or April 2 webinar, email Erin Kelsey, library consultant at the State Library of Ohio at ekelsey at library.ohio.gov<mailto:ekelsey at library.ohio.gov>.

In September the State Library of Ohio purchased  statewide access to The Librarian’s Guide to Homelessness<https://library.ohio.gov/services-for-libraries/training-and-professional-development/> through Niche Academy. The online training, authored by Ryan Dowd, is now available for all Ohio public library staff.  The four-part training is an empathy-driven approach that provides best practices for library staff on how to understand the homeless population and serve them better. There are also practical tips on how to deal with and de-escalate common situations and issues, and make staff feel empowered and safe.  A former director of a Chicago homeless shelter, Ryan Dowd is the author of The Librarians Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone.  He travels all over the United States speaking to libraries about how to best help homeless patrons using empathy and respect. To access the training, go to the State Library of Ohio’s Training and Professional Development page<https://library.ohio.gov/services-for-libraries/training-and-professional-development/> and click the homelessness training link.  Once in Niche Academy, you will be prompted to create an account.


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Marsha McDevitt-Stredney, Ph.D.
Public Information Officer
Director, Marketing & Communications
274 E. 1st Avenue
Columbus, OH 43201
Tel: 614-644-6875
library.ohio.gov<http://library.ohio.gov/>

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