[SEO-Members] Reminder... Ryan Dowd's next webinar--Sexual Harassment: How to Respond to Customer's Inappropriate Comments is on August 11

[marshams at library.ohio.gov]

Please excuse multiple emails…

[Next Live Training with Ryan Dowd - Sexual Harassment. August 11 at 2:00 PM Eastern Time.]<https://library.ohio.gov/documents/ryan-dowd-august-22-webinar-flyer/>Ryan Dowd is hosting his next live training Sexual Harassment: How to Respond to Customer's Inappropriate Comments.  If you can’t attend live the replay will be available on zoom for 4 weeks and in Niche Academy 5 days after the live training.

Title: Sexual Harassment: How to Respond to Customer's Inappropriate Comments

When: August 11 at 2 p.m. ET

Registration link: https://us02web.zoom.us/webinar/register/4316469293825/WN_-mttXBf_SsaGULCW3GY48Q

This training will cover:

  *   How to respond to inappropriate comments (with LOTS of scripts and video examples)

  *   What to do when the "Basic Assertive Response" doesn't work (the harassment doesn't stop, involves touch, etc.)
  *   Getting "Pennies in the Cup" and sexual harassment (are the two connected?)
  *   And much more!

Download Webinar Flyer<https://library.ohio.gov/documents/ryan-dowd-august-22-webinar-flyer/>

A former director of a Chicago homeless shelter, Ryan Dowd is the author of The Librarians Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone.  He travels all over the United States speaking to libraries about how to best help homeless patrons using empathy and respect.  He also provides training to police departments, nonprofits and other organizations on how to compassionately manage problematic behavior from troubled individuals.

To access The Librarian’s Guide to Homelessness core training on Niche Academy, go to the State Library of Ohio’s Training and Professional Development page<https://library.ohio.gov/services-for-libraries/training-and-professional-development/> and click the training link below Librarian’s Guide to Homelessness Training via Niche Academy<https://library.ohio.gov/services-for-libraries/training-and-professional-development/ryan-dowd-libraries-homelessness-available-niche-academy/>. Once in Niche Academy, you will be prompted to login or create an account. Certificates will be issued within Niche Academy after the completion of the core training or webinar.

If you have trouble accessing the training or upcoming webinar, email Erin Kelsey, Library Consultant at the State Library of Ohio at: ekelsey at library.ohio.gov<mailto:ekelsey at library.ohio.gov>. 

The Librarian’s Guide to Homelessness<https://library.ohio.gov/services-for-libraries/training-and-professional-development/ryan-dowd-libraries-homelessness-available-niche-academy/> core training purchased by the State Library in 2019 and has been renewed through August 2022. The online training, authored by Ryan Dowd, is available for all Ohio public and academic library staff.  The four-part training is an empathy-driven approach that provides best practices for library staff on how to understand the homeless population and serve them better. There are also practical tips on how to deal with and de-escalate common situations and issues, and make staff feel empowered and safe.  Archived webinars are available as separate modules in Niche Academy. 

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Marsha McDevitt-Stredney, Ph.D.
Public Information Officer
Director, Marketing & Communications
Pronouns: she, her, hers
State Library of Ohio
274 E. 1st Avenue
Columbus, OH 43201
Tel: 614-644-6875
library.ohio.gov<http://library.ohio.gov/>

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